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Old 07-11-2013, 06:28 PM  
The Bad Guy The Bad Guy is offline
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F'N Sprint

I've been with Sprint 12 years and I've just about reached my breaking point.

I called Saturday night about their new Terms and Conditions. New conditions have 2 new clauses that I'm not comfortable with. Here is the gist of what I'm not happy about in the T&C land.

1) Sprint can determine how long your phone call can be and drop the call whenever they deem appropriate.

2) Sprint can act as a collection agency and call your employer if you owe them money. This is basically illegal and only regular collection agencies can do this, not Sprint reps.

So I call Saturday about my displeasure and they tell me too bad, it's not a material change. Any contract adjustment is a material change I tell them. It's not a monetary change because the price isn't going up, but cutting my calls when you want, and calling my employer if my bill to collect money absolutely is material. I said I have 30 days from July 1, which is when this posted to express my desire to leave ETF free. They refuse to let me out. I have had 5 lines on my account and my bill each month for the last 10 years has been around 250.

I called them back yesterday about all of this again, and tell them on top of the T&C issue, my cell service is just awful. It dropped 2 calls with my employer yesterday, I don't get even 3G in most places in my area (my wife has At&t and gets LTE, my mom has Verizon and gets 4G) and Sprint cant tell me when 4G or LTE will be available. I told the rep I was tired of paying high speed prices when they are providing dial up service.

She says they'd let me out if I return all of the iPhones on the account. I told her to eat shit. They've gotten the subsidies from the phones over the last year. The iPhones were over 1,200 last year and my ETF is 500.

Has anyone had success getting out of their Sprint contract? I've just had it with them.
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Old 07-12-2013, 12:11 PM   #31
SLAG SLAG is offline
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Quote:
Originally Posted by The Bad Guy
It's also absurd that not one CSR is clear about when they are rolling out 4G or LTE in my area. One guy said it was in the process of being installed, the next said in 6 months they are starting it and one moron said they already had it in my area. 3 CSRs. I asked the last one if they had it in my area is that why I don't even get 3G in most spots anymore?
It is because none of them know

I am a sprint customer and have been for a long time - they've had their ups and downs but one thing for sure is if you ask 20 CSRs the same questions you'll get 20 different answers in regards to their Network roll out

This site has been invaluable in determining how far along sprint is with 4g in your area:

http://s4gru.com/

The only downside is you might have to become a member on their forums to view their coverage maps they made themselves - I hope this helps
-

The only thing I would take you to task for is that you think they shouldn't ask for the iphones back - If at the time you signed a 2 year contract to buy the phones at a discounted price and its only been one year - you still owe for the other year.

The good news is that the ETF is prorated / line / time left on contract



Quote:
Originally Posted by Pestilence View Post
I have one main issue with Sprint.

My step-daughter has epilepsy. She won a smart watch that she can wear...that will track and monitor whenever she has a seizure. It will even go so far as to send her Mom and I a text message or a phone call when it happens. To do that....it has to be hooked up to a phone (obviously). Unfortunately the watch only works with 2 smart phones. So I added a line to our plan and had to buy a Nexus ($200). This phone has been used one time and that was a test call to make sure that everything works. I called Sprint after a couple of months to see if we could possibly get a discount on the line because it's not being used and it would only be used in the event of a seizure. All those ****ers offered me was a one time $5 credit off of my bill. Seriously? I'm paying $19.99 a month for the line, $8 a month for the insurance AND I had to pay for the phone at the beginning.....and it's not being used. **** you Sprint.
Is this the Sony Smartwatch?

I know they work with MANY other Android phones that are not " approved"

Also - why would you sign a contract for a line you knew wouldn't be used, instead just paying for a nexus outright or used with no contract?
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Old 07-12-2013, 01:14 PM   #32
Dicky McElephant Dicky McElephant is offline
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Quote:
Originally Posted by SLAG View Post

Is this the Sony Smartwatch?

I know they work with MANY other Android phones that are not " approved"

Also - why would you sign a contract for a line you knew wouldn't be used, instead just paying for a nexus outright or used with no contract?
No....it's made by a private company here in California.

How exactly would a phone with no service send text messages and make calls?
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Old 07-12-2013, 01:44 PM   #33
SLAG SLAG is offline
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Originally Posted by Pestilence View Post
No....it's made by a private company here in California.

How exactly would a phone with no service send text messages and make calls?
Using wifi

I got you then

That is crappy they wouldn't be more flexible than that
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Old 07-12-2013, 01:45 PM   #34
Dicky McElephant Dicky McElephant is offline
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Quote:
Originally Posted by SLAG View Post
Using wifi

I got you then

That is crappy they wouldn't be more flexible than that
Yeah....I'm definitely not asking for free or anything that drastic. Just a discounted price. They could go in and see that it made one call and it was on the first day that the line was open. The shit doesn't even have data usage because all of it is stored on the watch.
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Old 07-12-2013, 02:01 PM   #35
GloryDayz GloryDayz is offline
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Sprint can't go away fast enough for me... I'm on AT&T these days, but I still want them gone.
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Old 07-12-2013, 02:01 PM   #36
SLAG SLAG is offline
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Quote:
Originally Posted by Pestilence View Post
Yeah....I'm definitely not asking for free or anything that drastic. Just a discounted price. They could go in and see that it made one call and it was on the first day that the line was open. The shit doesn't even have data usage because all of it is stored on the watch.
They have new plans of today that you can have a smartphone with no or low data now

Might want to give them a call and see if it would fit.

I called this AM and the guy spent the time went through all of my 5 lines - did the math and told me to stay on my same plan
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Old 07-12-2013, 03:58 PM   #37
Guru Guru is offline
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What cracks me up about all these contract services is that they require you to have a data package on a smart phone even if you only want to use it over wifi. Why require it? Turn it off and let the customers use wifi full time if they want.
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Old 07-12-2013, 04:19 PM   #38
Papi Papi is offline
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Quote:
Originally Posted by The Bad Guy View Post
Why would I work for AT&T and have Sprint as my cell provider?
I was implying you're tyring to hurt their business

Quote:
Originally Posted by Guru View Post
What cracks me up about all these contract services is that they require you to have a data package on a smart phone even if you only want to use it over wifi.
I fail to see the humor... F them all
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Old 07-12-2013, 04:34 PM   #39
L.A. Chieffan L.A. Chieffan is offline
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Old 07-12-2013, 04:38 PM   #40
Guru Guru is offline
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Quote:
Originally Posted by Papi View Post
I was implying you're tyring to hurt their business



I fail to see the humor... F them all
OK, if it will make you feel better, change cracks me up to pisses me off then. I was just saying it nicely.
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Old 07-12-2013, 08:04 PM   #41
bevischief bevischief is offline
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I waited until my contract with Verizon expired then went to Straight Talk (Verizon network). No contract and $45 per month for unlimited everything. I couldn't be happier.

Good luck TBG
Straight Talk varies between cities on who the provider is, that is why some people have great service and others suck.
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Old 07-12-2013, 08:40 PM   #42
GloryDayz GloryDayz is offline
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