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Old 07-18-2013, 04:14 PM  
NewChief NewChief is offline
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Credit Card Theft Over and Over?

Okay,

We've had to change our business CC# four times in 2013 so far due to fraudulent charges. The last two have both been to Fry's.com

The bank said it's very unusual to have repeated "hacks" like this. Any ideas how we can go about tracking down where the "leak" is occurring? Can you hire a "detective" type to try to track it down? Are there some obvious places we should look? It's a complete pain in the ass, because everytime, we have to contact all of our vendors with the new card #, not to mention wait a while for the new card to arrive and basically not have a card to charge with for an extended period of time while we wait on our new card.
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Old 07-18-2013, 04:30 PM   #16
ReynardMuldrake ReynardMuldrake is offline
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If you're willing to take the credit hit, you could apply for several different cards for different types of purchases. Visa for restaurant, Amex for online, MC for gas, etc. See which one gets stolen, use the barium meal to track down where your account is being compromised.
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Old 07-18-2013, 04:34 PM   #17
Tytanium Tytanium is offline
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Originally Posted by NewChief View Post
Right. I'm worried about malware as well. We're in design, so we work with Macs, but it's still very possible that it's malware related.
No computer is safe. I am in IT, and our marketing department also uses Macs (student designers use them during the school year). I received a notice from our campus IT Security Office that one of them was broadcasting IRC botnet activity. They took it and determined that a well concealed rootkit had installed itself and disabled the Sophos antivirus we employ on all of our machines.

Back up your media and run a recovery on it. Can't be too safe.

Also, I know of several providers (including Chase and PayPal) that provide a temporary CC authorization service. You can request a new number for a specific amount and is only active for a set period of time. Makes making online purchases safer as the number and security code only exist for a few hours. If you know for sure that this card is only being used for vendors and NOTHING else (not being used as a general business credit card for charging business expenses, mealsl, gas, supplies and so on), then you can narrow down your search.

Last edited by Tytanium; 07-18-2013 at 04:39 PM..
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Old 07-18-2013, 04:41 PM   #18
Garcia Bronco Garcia Bronco is offline
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Originally Posted by NewChief View Post
We use a LOT of vendors, though. We have probably 30 different companies who have our CC on file for ordering (which is one reason it's a huge pain in the ass when we have to change our card #).
Why do they need to keep your cards on file? Never do that shit.
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Old 07-18-2013, 04:45 PM   #19
NewChief NewChief is offline
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Originally Posted by Garcia Bronco View Post
Why do they need to keep your cards on file? Never do that shit.
A lot of our stuff is time sensitive. It expedites the process for them to have it on file. Still, we could make phone calls every time we order someone invitations, but it's much quicker for all involved to not do it that way. It seems to be the industry standard (paper/stationery/invitations) to put them on file.
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Old 07-18-2013, 04:46 PM   #20
NewChief NewChief is offline
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Quote:
Originally Posted by Tytanium View Post
No computer is safe. I am in IT, and our marketing department also uses Macs (student designers use them during the school year). I received a notice from our campus IT Security Office that one of them was broadcasting IRC botnet activity. They took it and determined that a well concealed rootkit had installed itself and disabled the Sophos antivirus we employ on all of our machines.

Back up your media and run a recovery on it. Can't be too safe.

Also, I know of several providers (including Chase and PayPal) that provide a temporary CC authorization service. You can request a new number for a specific amount and is only active for a set period of time. Makes making online purchases safer as the number and security code only exist for a few hours. If you know for sure that this card is only being used for vendors and NOTHING else (not being used as a general business credit card for charging business expenses, mealsl, gas, supplies and so on), then you can narrow down your search.
Yeah, that's actually a good idea: use one card only for vendors. Have another debit type card for other businesses expenses. That would at least tell us if the leak is on our end or on their end.
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Old 07-18-2013, 04:59 PM   #21
Tytanium Tytanium is offline
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Originally Posted by NewChief View Post
Yeah, that's actually a good idea: use one card only for vendors. Have another debit type card for other businesses expenses. That would at least tell us if the leak is on our end or on their end.
I've never done it myself, but I'm pretty sure you can have multiple card numbers per charge account, so you can at least isolate where it's coming from.
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Old 07-18-2013, 05:09 PM   #22
Mr. Laz Mr. Laz is offline
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get different credit card numbers so you can see where it's coming from


gas only card?


more than likely it's either internal or a specific location you have repeat business with
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Old 07-18-2013, 05:33 PM   #23
Phobia Phobia is offline
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Yes, you can hire detectives.

Are you getting incredibly good rates at one place in particular? Could be a front for the credit card game.

That will be $375. I accept Visa/MC/Amex
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Old 07-18-2013, 05:44 PM   #24
NewChief NewChief is offline
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Good news. It appears that this is a resubmittal of a disputed charge from the last time we had this issue. So it doesn't appear that there has been another leak of our information. We just have to deal with frys.com and go through disputing the charge again.
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Old 07-18-2013, 05:47 PM   #25
R8RFAN R8RFAN is offline
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Somebody stole mine a couple months ago and was paying their Progressive car insurance bill with it in California...

They credited me of course
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Old 07-18-2013, 05:57 PM   #26
Mr. Laz Mr. Laz is offline
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Quote:
Originally Posted by NewChief View Post
Good news. It appears that this is a resubmittal of a disputed charge from the last time we had this issue. So it doesn't appear that there has been another leak of our information. We just have to deal with frys.com and go through disputing the charge again.
lol ... doofus
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Old 07-18-2013, 06:37 PM   #27
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Either key logger or skimmer.
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