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Old 08-22-2000, 06:44 PM  
ColoradoChief ColoradoChief is offline
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For you webheads out there, I couldn't pull the chiefsplanet.com website today at work. I assumed it was just down but I see other people have posted throughout the day. I tried numerous times and just got the "page not available" message. Does anyone know if possibly there's something about this site that's not compatable with Windows NT? To my knowledge I have never had that problem with any other site.

Thanks in advance for comments.
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Old 08-22-2000, 06:53 PM   #2
AustinChief AustinChief is online now
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This is the first I've heard of a problem like this.
Hmmmmm....
No probs with NT did you type [url="http://www.chiefsplanet.com"]http://www.chiefsplanet.com[/url]
or just
ChiefsPlanet.com

I would try both. Also, do you have a proxy setup at work?

If the problem persists, I'll be in tomorrow morning and you can email me at KyleT@kw.com.
I'm out doing training sessions in the afternoon... so I may not be able to really adress this issue until Thursday. If you email me I can email a link back to you and we can see if you can access the server that the BBS is on...if you can't then there is something VERY wierd going on.

-Kyle
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Old 08-22-2000, 07:03 PM   #3
ColoradoChief ColoradoChief is offline
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Thanks Kyle for the response. As far as I know I typed [url="http://www.chiefsplanet.com."]www.chiefsplanet.com.[/url] I can try it both ways.

I have to plead ignorance here about a "proxy setup." (I know just enough about web to fool some people, but not myself.) [img]http://www.ChiefsPlanet.com/ubb/wink.gif[/img]

The way I understand our setup at work, we are on an internal network that is continuously hooked to the Internet. In other words, each individual computer is not hooked up by modem to the net, but rather we're plugged into our network which is turn plugged into the web via a local ISP.
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Old 08-22-2000, 07:12 PM   #4
mlyonsd mlyonsd is offline
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I have the same problem at work using IE. I have tried both chiefsplanet.com and [url="http://www.chiefsplanet.com."]www.chiefsplanet.com.[/url] Also, using Netscape I can view the site but can't post.
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Old 08-22-2000, 07:18 PM   #5
AustinChief AustinChief is online now
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Try to get to 216.98.132.242 if you can get to this ip address than you are hitting my server. I'll check it out a little further... but if I continue to have "strange" problems like this than I'm going to upgrade to a new server next weekend.

Thanks,
Kyle
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Old 08-22-2000, 08:17 PM   #6
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Kyle: For what it's worth, I have trouble about 20% of the time as well. It comes up showing "0 content"

~But well worth it when I do get in~
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Old 08-22-2000, 08:18 PM   #7
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I'm a network engineer and helped run a large ISP for a while. Anything I can do to help?

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Old 08-22-2000, 08:40 PM   #8
mlyonsd mlyonsd is offline
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I tried the IP address at work earlier today and I had no luck with that either...
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Old 08-22-2000, 09:00 PM   #9
AustinChief AustinChief is online now
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Parker,

I appreciate it...I may take you up on that if I don't get a solution real soon.

I really think that most of my problems are related to the server that I'm on. If I don't find a solution, I'll look into new servers tomorrow night.

Don't worry though, I also own ChiefsCentral.com so I'll probably use it as a test site to get the BBS up and running again before I redirect the URL. (So no down time)
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Old 08-22-2000, 09:10 PM   #10
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Kyle,

Don't do that...the performance on this server is awesome, and I don't think their problems are related to your site.

The fact that they can't get to the IP address [i][b]or[/b][/i] the name leads me to believe that
1) they are having trouble with their firewall and/or proxy or
2) the ISP they are coming through is experiencing route flap or path congestion.

I did some traceroutes to the site from various internet looking glasses and found this:

<BLOCKQUOTE><font size="1" face="Helvetica, verdana, ariel">quote:</font><HR>traceroute to [url="http://www.chiefsplanet.com"]www.chiefsplanet.com[/url] (216.98.132.242), 30 hops max, 40 byte packets
1 passepartout.web.us.uu.net (208.240.88.1) 0.595 ms 0.517 ms 0.523 ms
2 Hssi10-0-0.GW1.DCA.ALTER.NET (157.130.33.221) 1.876 ms 1.421 ms 1.498 ms
3 522.at-2-0-0.XR1.DCA1.ALTER.NET (152.63.37.70) 1.562 ms 1.381 ms 1.399 ms
4 195.at-1-0-0.TR1.DCA6.ALTER.NET (152.63.33.206) 4.137 ms 4.047 ms 3.984 ms
5 121.at-5-0-0.TR1.NYC9.ALTER.NET (152.63.2.126) 9.457 ms 9.716 ms 9.292 ms
6 287.at-1-0-0.XR1.NYC9.ALTER.NET (152.63.20.125) 10.654 ms 10.859 ms 12.428 ms
7 181.ATM6-0.BR2.NYC9.ALTER.NET (152.63.22.225) 10.964 ms 10.911 ms 11.049 ms
8 137.39.52.10 (137.39.52.10) 11.159 ms 11.049 ms 11.185 ms
9 so-6-0-0.mp2.NewYork1.level3.net (209.247.10.45) 11.562 ms 11.761 ms 23.611 ms
10 loopback1.hsipaccess1.SanDiego1.Level3.net (209.244.2.4) 77.511 ms 77.399 ms 77.482 ms
11 209.0.228.22 (209.0.228.22) 77.297 ms 77.458 ms 77.651 ms
12 242.132.98.216.reverse.cari.net (216.98.132.242) 78.163 ms 77.756 ms 77.829 ms<HR></BLOCKQUOTE>

<BLOCKQUOTE><font size="1" face="Helvetica, verdana, ariel">quote:</font><HR>Tracing the route to [url="http://www.chiefsplanet.com"]www.chiefsplanet.com[/url] (216.98.132.242)

1 iad1-core4-pos1-0.atlas.icix.net (165.117.52.186) 4 msec 0 msec 0 msec
2 dca1-core13-posX-X.atlas.icix.net (165.117.52.205) 4 msec 0 msec
dca1-core13-pos1-2.atlas.icix.net (165.117.53.33) 4 msec
3 dca1-core12-pos6-0.atlas.icix.net (165.117.48.205) 0 msec 4 msec 0 msec
4 serial3-0-4.core1.washington1.level3.net (209.244.219.161) 4 msec 4 msec 4 msec
5 so-5-0-0.mp2.Washington1.level3.net (209.247.10.73) [AS 3356] 4 msec 4 msec 0 msec
6 loopback1.hsipaccess1.SanDiego1.Level3.net (209.244.2.4) [AS 3356] 76 msec 76 msec 80 msec
7 209.0.228.22 [AS 3356] 76 msec 76 msec 80 msec
8 [url="http://www.chiefsplanet.com"]www.chiefsplanet.com[/url] (216.98.132.242) [AS 10439] 76 msec 80 msec 76 msec<HR></BLOCKQUOTE>

The upstream ISP appears to be Level3, and it appears they're pretty well connected. I would point to the user end right now. Response times to the site from the internet at large are excellent.


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Old 08-22-2000, 09:12 PM   #11
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DaKCManAP:

What is your IP address that you are accessing from? That's gonna tell me alot, like if you're behind a firewall or proxy and how you get out to the internet. It's also going to tell me each and every ISP between you and the ChiefsPlanet server.

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Old 08-22-2000, 09:15 PM   #12
AustinChief AustinChief is online now
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Parker,

My issue isn't with performance or the routing. (I agree I am VERY happy with the performance)
...but the Netscape issue is REALLY bothering me...AND I can replicate the problem here. I initially thought it was something in the scripts, but I moved them to a server here at my company and it was working fine.

Owell, I'll keep looking for the prob.

Don't worry though...I won't do ANYTHING rash. Ill only make a switch if that is the only option.
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Old 08-22-2000, 09:17 PM   #13
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BTW I really appreciate the help on this one.

Wow...a BBS that ACTUALLY is run by its users!
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Old 08-22-2000, 09:20 PM   #14
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That seems to me to be a software/OS issue. I noticed that you mentioned that this was a Linux box. I also noticed here the other day before you had the splash screen up on the index page that this is a Cobalt RaQ server. We used to use them and they have some problems. What kind of server did you move it to at work?

BTW...can I be an honorary moderator. [img]http://www.ChiefsPlanet.com/ubb/wink.gif[/img] I was one of the first to post here, and as I've shown, I could help alot. [img]http://www.ChiefsPlanet.com/ubb/biggrin.gif[/img]

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Old 08-22-2000, 09:31 PM   #15
AustinChief AustinChief is online now
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If this keeps up...You'll be an admin.

I moved it to a straight Linux box. Pentium 600, 512 megs etc....

I think you're right. I think the problem is with the Cobalt Raq. Unfortunately I develop eveything on REAL Linux boxes so I don't have much experience with these appliance doohickeys.

Hence my frustration.
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