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View Full Version : They Appreciate My Patience...

Simplex3
05-23-2007, 03:45 PM
They appreciate my patience and thank me for holding.

I've heard this so many times I think it must be important
Frazod
05-23-2007, 03:53 PM
They appreciate my patience and thank me for holding.

I've heard this so many times I think it must be important

And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as F#CK YOU in customer service speak.
Bugeater
05-23-2007, 03:56 PM
They appreciate my patience and thank me for holding.

I've heard this so many times I think it must be important
Your call is very important to them.
Adept Havelock
05-23-2007, 03:58 PM
WWW.Gethuman.com

Customer service these days sucks. Why? No company wants to spend money on it. :shrug:

Shortsighted as Mr. Magoo, IMO.
Bugeater
05-23-2007, 04:06 PM
WWW.Gethuman.com

Customer service these days sucks. Why? No company wants to spend money on it. :shrug:

Shortsighted as Mr. Magoo, IMO.
It doesn't always suck, I had to order a new carburetor for my lawn tractor a couple weeks ago from MTD, and I got right thru to Kenny in Olathe, KS on their 800 number. I never even waited on hold. Kenny looked up the carb I needed and had it to me the next day. Thanks Kenny!
The Franchise
05-23-2007, 04:19 PM
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as F#CK YOU in customer service speak.


I used to work in Customer Service....and this is 100% the truth.
KcMizzou
05-23-2007, 04:21 PM
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as F#CK YOU in customer service speak.LMAO

We have one guy at work who says, "I'm sorry sir." at least 150 times a day. It's become a running joke.
crazycoffey
05-23-2007, 04:27 PM
when they finally answer, play a message for them, "thank you for holding, we will be right back with you"
007
05-23-2007, 04:30 PM
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as F#CK YOU in customer service speak.
I can at least appreciate the ones that will give you a time frame for the hold and update you before that time frame is up. They are trying and not letting you feel forgotten.
KcMizzou
05-23-2007, 04:34 PM
I can at least appreciate the ones that will give you a time frame for the hold and update you before that time frame is up. They are trying and not letting you feel forgotten.I generally try to take a number and call back, if it's going to be any significant length of time. Some people don't believe you'll call back though.

Can't speak for everyone else, but I always do.
007
05-23-2007, 04:40 PM
I generally try to take a number and call back, if it's going to be any significant length of time. Some people don't believe you'll call back though.

Can't speak for everyone else, but I always do.

And customers will remember that. Unfortunately, customers are stuck with mostly crappy customer service reps and only remember the bad experiences rather than the good.

I used to be a quality assurance specialist at a local call center. I recognize a rep that is good at their job almost instantly. Sadly, there are not many.
Adept Havelock
05-23-2007, 05:07 PM
I used to be a quality assurance specialist at a local call center. I recognize a rep that is good at their job almost instantly. Sadly, there are not many.

True. That said, the reps that try aren't helped by managements insistence on getting the person off the phone ASAP, even when their needs can't be met in 90 seconds (or whatever arbitrary metric middle mgmt. sets).