Direct TV to disconnect us. Rather than keep us as a customer.

[Simply Red]

We have everything premium package with them. 11 sets, all the movie channels. NFL ticket. Everything. Always pay early and completely.

We've never received HD downstairs on our local channel for two years. The technicians are fuggin retards who have no clue about their technology they install. There is several other things. Too many to list. If this prevents one person from getting there service, than this thread was worth it to me. It must be bad if I'm going to sacrifice my NFL ticket with them. I'm not even going to give them the business on one of our sets.

F__C em!!


IM PISSED...

[Adept Havelock]

We have everything premium package with them. 11 sets, all the movie channels. NFL ticket. Everything. Always pay early and completely.

We've never received HD downstairs on our local channel for two years. The technicians are fuggin retards who have no clue about their technology they install. There is several other things. Too many to list. If this prevents one person from getting there service, than this thread was worth it to me. It must be bad if I'm going to sacrifice my NFL ticket with them. I'm not even going to give them the business on one of our sets.

F__C em!!


IM PISSED...

:eek:

Hang in there, SR. You must be enraged. I've never seen you be anything but a nice guy.

DirectTV folks, take cover. SR is on the warpath.

[MGRS13]

I had to get Directtv while I was in Wyoming last year. It was awfull they have the worst customer service and I was lied to multiple times by them. So glad I dont have to deal with there shit just to see the chiefs this year.

[MIAdragon]

I HATE DTV, NFL ST is the ONLY reason we have it.

[chief52]

I get pissed at DTV as well, but the damn cable company pisses me off even more. I will stick with DTV...

[Mr. Plow]

I get pissed at DTV as well, but the damn cable company pisses me off even more. I will stick with DTV...

I've never had DTV. Always cable. Sure I hate them, but they appear to be the lesser of two evils.

[chagrin]

I'm confused, why are they disconnecting you?

[Thig Lyfe]

Dammit Skip! :cuss:

[kcxiv]

i have direct tv with comcast cable. wuwu. i get the best of both. lol

[Skip Towne]

There are 3 sides to every story. Yours, mine and the truth. D* doesn't boot good customers such as yourself for no reason. They just don't! What is the problem?

[Logical]

:huh:

It seems weird, DTV must be really different out here on the Left coast as I get nothing but excellent service from them. Sorry for your troubles, it must truly bite the big one for you to give up your Sunday Ticket. Hope you have better luck with cable than I did in the past.

[Logical]

There are 3 sides to every story. Yours, mine and the truth. D* doesn't boot good customers such as yourself for no reason. They just don't! What is the problem?
Skip I am guessing he is dumping them not the other way around. I think his thread header may be misleading.

[Simply Red]

The thread title was accurate. The last mgr. we spoke with stated she was unable to help and she'd patch us to disco.

[Simply Red]

The disco. lady saved our business. 256.00 in outstanding credits. Two free months of NFL Package and one free month of full service.

I tell you when it starts to cut into several work days of both me and my wife. It becomes another fuggin job. The main problem is accountability or lack thereof.

[Logical]

The thread title was accurate. The last mgr. we spoke with stated she was unable to help and she'd patch us to disco.

The thread title makes it sound like you have no input they are just disconnecting you. But it sounds like they have given you the choice of being disconnected since they cannot fix your problem. Am I reading your thread post wrong?

[wutamess]

Been a customer for 5 years... not one complaint other than they keep promising 150 extra HD channels every summer.

I ask for discounts on certain things and get them when I want them.
Don't know why you're so mad.

[Simply Red]

The thread title makes it sound like you have no input they are just disconnecting you. But it sounds like they have given you the choice of being disconnected since they cannot fix your problem. Am I reading your thread post wrong?
Hmm, I thought that "to" part would have indicated that, that would be their next steps. *shrug* I'm definitely not the best communicator when I'm upset. Thanks... : )

[Skip Towne]

Been a customer for 5 years... not one complaint other than they keep promising 150 extra HD channels every summer.

I ask for discounts on certain things and get them when I want them.
Don't know why you're so mad.
They just launched a new satellite for HD a ccouple of weeks ago. I watched (on TV) it blast off. Those 150 channels of HD should be active in September.

[Simply Red]

I think I have a right to be pissed after spending 200 bucks a month and they've sent 4 techs out two leads and the problem still exists. I guess I should be more nice and bend over further. There has got to be a point when the BS stops and accountability and service and escallation take over.

I'm Sorry.

[wutamess]

Don't care what you would, should or could do really.
:deevee: LMAO

[wutamess]

I think I have a right to be pissed after spending 200 bucks a month and they've sent 4 techs out two leads and the problem still exists. I guess I should be more nice and bend over further. There has got to be a point when the BS stops and accountability and service and escallation take over.

I'm Sorry.


Either STFU or say what the problem is.

[Simply Red]

:deevee: LMAO
I know. Sorry I am flustered. I'll be fine. ; )

And sorry to you Skip she made it right. Hopefully tomorrow they'll correct everything.

[Simply Red]

Wrong dish. No local HD. Bad Remote. Faulty box replaced good box. Tech. came out without the Dish again today. Having to deal with six dozen Managers who don't communicate.

Wash, Rinse and repeat above three times.

[Phobia]

They just launched a new satellite for HD a ccouple of weeks ago. I watched (on TV) it blast off. Those 150 channels of HD should be active in September.

Been hearing that for a year.

[Mosbonian]

I'll make my response short and simple....

10 years....no problems except for when I was forced to go thru a Distributor to get their service.

I have always gotten great customer service and short response time on installation whenever I have moved.

mmaddog
*******

[Rain Man]

To be empathetic to Simply Red, I'm thinking mean thoughts about Direct TV, but at the same time I'm incredibly distracted by trying to think of a word that starts with F and ends with C.

[alanm]

:huh:

It seems weird, DTV must be really different out here on the Left coast as I get nothing but excellent service from them. Sorry for your troubles, it must truly bite the big one for you to give up your Sunday Ticket. Hope you have better luck with cable than I did in the past.
Other than not getting the local channels and the yearly jack in price. I've been generally pleased with their service. I've only had to deal with them over the phone a few times but was taken care of promptly.

[mikey23545]

I've always had great service from Direct TV, and love their programming.

On the other hand, I've noticed that some people have no end of trouble with any service they subscribe to.... :shrug:

[Simply Red]

To be empathetic to Simply Red, I'm thinking mean thoughts about Direct TV, but at the same time I'm incredibly distracted by trying to think of a word that starts with F and ends with C.
heh, Yep. Trying to not bypass the filters with the obvious eff, Blank, Cee, Kay. :p A little more children-friendly <-or something.

[Simply Red]

I've always had great service from Direct TV, and love their programming.

On the other hand, I've noticed that some people have no end of trouble with any service they subscribe to.... :shrug:

Should have just called Skip and paid for the plane tick. Smiling.

It seems to be roll O the dice with their subs. Locally our luck hasn't been the best with them.

-Oh well. I'm now calm and hoping tomorrow all will be resolved.

[Frazod]

Since I upgraded to the new dish and now get all my local channels in HD, I have no issues. I wish they'd quit dicking around with expanding the HD selection, though. I keep hearing fall of '07, which is right around the corner. An actual date (and actually sticking to it) would be nice.

But regardless of anything good they do in the future, I'll never forget all the bullshit I endured when I first switched to HD. The sheer ignorance and apathy of the numerous customer service apes I talked to was simply inexcusable. I remain little more than a hostage to Sunday Ticket.

[Skip Towne]

Been hearing that for a year.
Yeah, but I promise it this time. I now have full control over it.

[cdcox]

To be empathetic to Simply Red, I'm thinking mean thoughts about Direct TV, but at the same time I'm incredibly distracted by trying to think of a word that starts with F and ends with C.

Fantastic 'em.

[wutamess]

Been hearing that for a year.
* 2.

[Rain Man]

Fantastic 'em.

Thanks. That was really bugging me.

[Ultra Peanut]

It's actually DirecTV rather than Dirhttp://imgred.com/http://waffleimages.nwpshost.com/files/ef/ef026d4b37686041bd8fa578094c5eb6588251cf.gif

[kcxiv]

Yeah, they need to hurry up and hook folks up. I hope they do not charge some insane amount of money for all them HD's i have the HD package, and i hope it stays the same. If they try to charge like 40 extra, i will be really pissed.

[HemiEd]

i have direct tv with comcast cable. wuwu. i get the best of both. lol
Me too, but I am starting to think it might be a little excessive.

[Blindside58]

Screw the date of the HD release, they have said it will be in the fall, which the last time I checked is still a month away. I want to know specifically what channels are going HD.... I know they said they have the capacity for 150 more channels, but I bet there are only 30 or so cahnnels going HD.

[wutamess]

Screw the date of the HD release, they have said it will be in the fall, which the last time I checked is still a month away. I want to know specifically what channels are going HD.... I know they said they have the capacity for 150 more channels, but I bet there are only 30 or so cahnnels going HD.

We've been told "the fall" for the last 4 years.

[morphius]

Screw the date of the HD release, they have said it will be in the fall, which the last time I checked is still a month away. I want to know specifically what channels are going HD.... I know they said they have the capacity for 150 more channels, but I bet there are only 30 or so cahnnels going HD.
I doubt it will even be 30, that 150 capacity is such a damn marketing scheme that they should almost hang their heads in shame. They will be the exact same ones people already get on cable, because those are all the HD channels that are out there.

[morphius]

Here is the HD channels available to me from the service I use, I'm interested if DTV has anything that is missing here:

1. HBO East
2. HBO West
3. Cinemax East
4. Cinemax West
5. Starz
6. Showtime
7. TMC
8. A&E
9. ABC
10. CBS
11. Discovery Theater
12. ESPN
13. ESPN2
14. Food
15. FSN Midwest
16. FSN North
17. FSN Southwest
18. FSN West
19. FOX
20. HDNET
21. HDNET Movies
22. HGTV
23. Music High Definition (MHD)
24. National Geographic
25. NBC
26. NESN (might be foreign language)
27. NFL Netword
28. TNT
29. Universal
30. Wealth
31. YES

*edit, I noticed some where missing from some other sites channel listing, so I updated it with the official list

[Blindside58]

Actually, That list is much longer than DTV's. DTV currently only has about 9 or 10 channels other than your local stations. HBO,Showtime, ESPN,ESPN2,Discovery,HDNET,HDNET MOVIES, TNT, Universal and maybe 1 other.

[Deberg_1990]

Actually, That list is much longer than DTV's. DTV currently only has about 9 or 10 channels other than your local stations. HBO,Showtime, ESPN,ESPN2,Discovery,HDNET,HDNET MOVIES, TNT, Universal and maybe 1 other.

Dish Network currently offers the most HD. They carry some channels like "Monster Channel" and "Kung Fu" channel that they picked up from VOOM when they merged with them.

[Skip Towne]

If you really want to see the rollout schedule go to DBSTalk.com and see the thread started by me.

[Simply Red]

The tech. just left. All that was supposed to be done today, was done. The tech broke one of our landscaping lights w/ his latter. He rushed to his van to cut my wife a check. She said hell no. "You're not paying for that out of your pocket. Accidents happen." So DTV will fax a claim form to get that covered.


They still have to bring two more updated boxes and we'll be good. Finally. : )

Thank god I was able to keep the NFL ticket.

[htismaqe]

I had DirecTV for almost 10 years. Had cable off and on for a similar amount of time.

Have Dish Network now.

I've had the cable company tell me that they can't fix a problem before.

But only DirecTV has had the gall to tell me that if I don't like the fact that they can't figure out what my problem is, I can go find a new provider.

[Simply Red]

It's actually DirecTV rather than Dirhttp://imgred.com/http://waffleimages.nwpshost.com/files/ef/ef026d4b37686041bd8fa578094c5eb6588251cf.gif
There ya go with your secret language accompanied with some cyber-science. :p

[Simply Red]

I had DirecTV for almost 10 years. Had cable off and on for a similar amount of time.

Have Dish Network now.

I've had the cable company tell me that they can't fix a problem before.

But only DirecTV has had the gall to tell me that if I don't like the fact that they can't figure out what my problem is, I can go find a new provider.
:eek: Told me that (not positioned like that) last night. <- in so many words.

[Simply Red]

Where do you watch Chiefs?

[htismaqe]

Fortunately, Des Moines is considered a local market for KC, so I get more than half the games on the local CBS affiliate. Add in ESPN, ABC, and NFL Network (which I have on Dish) and I think I had to listen to the radio on 2 games last year.

[BIG_DADDY]

Time to get another pirate system. They are becoming popular again around here.

[Nzoner]

But only DirecTV has had the gall to tell me that if I don't like the fact that they can't figure out what my problem is, I can go find a new provider.

And that right there is a sign of a company getting way to big,that sucks.

I called them awhile back to get all 8 receivers updated plus add a new one in the mrs' Nasacar room and used the good customer card.It took having to talk to a supervisor but I was able to get it done.

[BIG_DADDY]

And that right there is a sign of a company getting way to big,that sucks.

I called them awhile back to get all 8 receivers updated plus add a new one in the mrs' Nasacar room and used the good customer card.It took having to talk to a supervisor but I was able to get it done.

The only thing these guys have is NFL season ticket. I will move soon and am seriously considering a change myself. Their customer service boarderlines on criminal. Reminds me of Verizon a few years back. Now they are trying like hell to get new customers when all they had to do back in the day was take care of the ones they have.

[Frazod]

The only thing these guys have is NFL season ticket. I will move soon and am seriously considering a change myself. Their customer service boarderlines on criminal. Reminds me of Verizon a few years back. Now they are trying like hell to get new customers when all they had to do back in the day was take care of the ones they have.

Verizon definitely sets the bar for bad customer service. Still waiting on that return call from the Can-You-Hear-Me-Now guy within 24 hours - since June of 2001. 4321

[htismaqe]

The only thing these guys have is NFL season ticket. I will move soon and am seriously considering a change myself. Their customer service boarderlines on criminal. Reminds me of Verizon a few years back. Now they are trying like hell to get new customers when all they had to do back in the day was take care of the ones they have.

Have you dealt with Verizon lately? Customer service has actually improved quite a bit. I'd like to think it's because they bought us and we are a superior customer service organization. :D

[Eleazar]

This reminds me of the Sprint thread.

Bottom line, some people cost a company money to do business with. It's smart of them to fire those customers. Unprofitable customers can chew up all the profit they make from the profitable ones.

[morphius]

After looking at the websites, Dish seems to have the most HD channels, and by far the most variety. DTV has every FSN zone (13) which pump up its numbers a lot, but since most games get blacked out not of much use, and another 4 regional sports channels.

[htismaqe]

This reminds me of the Sprint thread.

Bottom line, some people cost a company money to do business with. It's smart of them to fire those customers. Unprofitable customers can chew up all the profit they make from the profitable ones.

I can understand Sprint's position. When one customer makes over 1000 support calls, it's excessive.

It doesn't explain DirecTV's response to me, especially when I had called FOUR times in TEN YEARS.

[BIG_DADDY]

Have you dealt with Verizon lately? Customer service has actually improved quite a bit. I'd like to think it's because they bought us and we are a superior customer service organization. :D

They lost me back in the day. I am with Cingular/ATT now.

[Simply Red]

They lost me back in the day. I am with Cingular/ATT now.
Me too.

[htismaqe]

Interesting. I have two friends that left here (MCI) and went to Cingular when Verizon bought us. Shortly thereafter, AT&T/SBC finished their buyout of BellSouth's share of Cingular. They said AT&T is the worst company to work for...

[BIG_DADDY]

Interesting. I have two friends that left here (MCI) and went to Cingular when Verizon bought us. Shortly thereafter, AT&T/SBC finished their buyout of BellSouth's share of Cingular. They said AT&T is the worst company to work for...

I was a Cingular customer. We will see what happens now. Verizon's customer service back in the day was as bad as any I have ever seen by any company.

[htismaqe]

I was a Cingular customer. We will see what happens now. Verizon's customer service back in the day was as bad as any I have ever seen by any company.

Yeah, they've made a big committment (ie. $$$$) to improve the situation. Wireless is generally rated either 1st or 2nd in independent studies on customer service. They're definitely the most profitable part of Verizon.

[BIG_DADDY]

Yeah, they've made a big committment (ie. $$$$) to improve the situation. Wireless is generally rated either 1st or 2nd in independent studies on customer service. They're definitely the most profitable part of Verizon.

They created a lot of enemies back in the day though. This is the exact same road I see Direct TV going down.