IA_Chiefs_fan
03-20-2010, 09:37 PM
I've had signal issues lately. This past Tuesday a technician came and replaced the multi-switch in my basement. He couldn't check the dish on the roof because he didn't have a ladder tall enough. I had good service for about 36 hours. I called Directv again.
They sent someone else out this morning. He was in over his head and without a tall ladder despite my insistance with customer service. He had a series of "fixes". 1-Replace an incoming cable that he said "tested excessive". 2-That didn't work so he decided to eliminate the grounding block located on my deck about 12 feet before the cables enter my basement. 3-That didn't work so he replaced the multi-switch again.
He asked me to go check the channels. They all seemed to work! He left and a couple hours later I started having issues again. I'm now, once again, without television. They say they'll send someone else again next week :-(
Did he violate law by removing the grounding block and just using an in-line connector? Did he increase risk to my tv and equipment? He said he connected a ground wire to the multi-switch which is located about 12 feet into my basement. Do I have something to worry about here?
They sent someone else out this morning. He was in over his head and without a tall ladder despite my insistance with customer service. He had a series of "fixes". 1-Replace an incoming cable that he said "tested excessive". 2-That didn't work so he decided to eliminate the grounding block located on my deck about 12 feet before the cables enter my basement. 3-That didn't work so he replaced the multi-switch again.
He asked me to go check the channels. They all seemed to work! He left and a couple hours later I started having issues again. I'm now, once again, without television. They say they'll send someone else again next week :-(
Did he violate law by removing the grounding block and just using an in-line connector? Did he increase risk to my tv and equipment? He said he connected a ground wire to the multi-switch which is located about 12 feet into my basement. Do I have something to worry about here?