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rico
07-09-2014, 03:01 PM
tl;dr....beat ya to it.

So, a month and a half ago, my best friend and I began a decorative concrete business. We put decorative concrete on the existing concrete of basements, patios, porches, sidewalks, car ports, driveways, garages, etc...anything with existing concrete, really.

You can check out the link to some of the work we've done at http://decorateyourconcrete.wordpress.com.

Are any of you familiar with this sort of work? If so, chime in with whatever insight/comments you may have...

Anyways. Starting this up and paying to advertise when we don't have an abundance to begin with (since we are just starting out) has been...strenuous. Dealing with the people has been strenuous as well. I mean, some of the shit we've dealt with already with people has just been mind-numbing. We literally have the lowest prices that you can find, pretty much anywhere...since we are just starting out and do not have employees to pay...it's just my best friend and I doing the work. Our prices generally range from $4-5 per square foot and the standard prices for it are $7-10 per square foot. However, with our prices being so low, people are STILL being scared off and seemingly make the decision to not move forward when we give them their quotes. People also will sit there and bicker with us about the prices, prior to coming to an agreement as if they are negotiating with some car salesmen.

Here are a couple of frustrating things that have happened just within the past couple days:

1.) I had a gal who is friends with our family contact me and inform me that she was quote "VERY interested in getting her basement done, for her basement leaks and she can't put carpet down because of it and loved the cocoa-bean/marble look that we have used for a couple basements." The square footage of her basement is 425 square feet. I initially quoted her at $2000. I didn't think this was unreasonable... $4.70 per square foot, for something that at most other places would cost her $7-10 per square foot. Not to mention, with it being a basement, the concrete we put on it wouldn't have the sun beating down on it to dry it, so it was going to be a 3-4 day job. She panicked after hearing the quote and was like, "oh my God, that is SO expensive. There is no way we can afford something like that! We were expecting something like $1000. Blah-blah-blah." $1000 ****ING DOLLARS FOR A 425 SQUARE FOOT BASEMENT!!! UGH!!! Long story short, we are desperate to get ourselves out there and since she is a friend of the family, we agreed to do her basement for a very low price on the condition that she did not tell ANYONE how much it cost them...that she would tell anyone who asked, that she paid $2500 to get it done. Another reason we were so accommodating is because her uncle is the richest guy in Southeast Iowa...owns a place called Fun City which consists of a casino, popular night club, bowling alley, hotel, go cart track, multiple restaurants, etc.) He owns the golf course as well as a ton of other establishments. It would be awesome landing some jobs to do for him.We were supposed to begin the job tomorrow. I just received a message from her via facebook notifying me that she couldn't go through with things because her A/C just went out. WE ALREADY HAD THE DAMN PRODUCT(S) PURCHASED AND EVERYTHING. ****!!!!!!!!

2.) Had an old guy who called me last week who wanted to put decorative concrete on his driveway. His driveway is 24 X 70 ft...1680 sq ft. I quoted him at $8400... which is $5 per square foot. A good deal...obviously better than he realized. Naturally, he wanted a senior discount and we accommodated and agreed to $7750. Fine...gave him a senior discount on top of his already existent senior discount. Driveways and basements are our favorite things to do. Driveway projects have the most potential of becoming a trend. Basement jobs will keep us busy during the winter. So we were supposed to start this job this past Monday. So, I get a call SUNDAY NIGHT from his wife and she told me not to come to their place to start the job the following morning for he hadn't discussed the project with her yet and she was pissed about it and doesn't want to have it done. WE ALREADY HAD THE DAMN PRODUCT(S) PURCHASED AND EVERYTHING. ****!!!!!!!!

3.) I purchased an ad in an advertising newspaper that covers all of Southeast Iowa. This is a free paper and very popular in our area. I was excited to see this in the paper today, but my excitement was immediately alleviated when I looked at our photo-ad....WITH THE FONT THEY USED, IT IS IMPOSSIBLE TO COMPREHEND THE ****ING CONTACT INFORMATION. Everything else is legible EXCEPT THE ****ING CONTACT INFORMATION PORTION.....WHERE FOR WHATEVER ****ING REASON, THEY DECIDED TO USE SOME DIFFERENT, ILLEGIBLE FONT. I called them and discussed this with them a couple hours ago. They weren't willing to give me a refund OR run the ad in next week's issue for free. WHAT...THE...****..

ANYWAYS... I was wondering if any of you guys have any experience with decorative concrete work or concrete work in general? If so, can you feel my pain with some of this shit? These examples were from the past couple days...we've run into other frustrating situations similar to these since we started.

I have a guy who is trying to sell me a curbing package...should we purchase it?

Does anyone have any business advice for me? Is doing concrete work with an emphasis on decorative concrete a good idea? Why or why not? Should we get into contact with people who do this How do you deal with some of these people who try to low-ball you when your balls are already low to the point where they are digging a hole in the ground? What are some good advertising resources that I should utilize? I've hit facebook, craigslist and the local newspapers really hard with the advertisement component. We are getting a lot of interest, but getting people to commit and/or ****ING FOLLOW THROUGH (GOD, I JUST CAN'T IMAGINE BACKING OUT ON PEOPLE A DAY FREAKING BEFORE THE PROJECT WAS SUPPOSED TO TAKE PLACE!!!)

Also, not sure what the rules are about this sort of thing (I'll edit and delete if necessary)...and I have my doubts that anyone is still reading at this point anyways, but I am from Southeast Iowa, but at this phase of our business, we would be willing to travel 4-5 hours away to do a job...so if you are interested...pm me or email the email address on the site. Or call the number on the site (link above).

Sweet Daddy Hate
07-09-2014, 03:06 PM
When I read the thread title, I thought of Jeff Foxworthy.

Katipan
07-09-2014, 03:09 PM
For sure I would stop purchasing product without a contract signed or a down payment.

Sweet Daddy Hate
07-09-2014, 03:10 PM
Our business policy is 1/2 down prior to work. Separates the players from the playas.

AndChiefs
07-09-2014, 03:18 PM
Yes, never buy material until the contract is signed and everything is good to go.

rico
07-09-2014, 03:22 PM
Check out some of this shit that we've done in the past couple months. Have to brag a bit, because I think it's pretty cool.

BEFORE

http://decorateyourconcrete.files.wordpress.com/2014/06/20140611_091753.jpg?w=300&h=168

AFTER

http://decorateyourconcrete.files.wordpress.com/2014/06/20140612_180213.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/06/20140613_081427.jpg?w=300&h=168




BEFORE

http://decorateyourconcrete.files.wordpress.com/2014/06/solon-patio-1.jpg?w=300&h=168

AFTER

http://decorateyourconcrete.files.wordpress.com/2014/06/solon-patio-2.jpg?w=300&h=168





OTHER STUFF

http://decorateyourconcrete.files.wordpress.com/2014/06/20140603_122450.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/06/20140605_102641.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/05/cropped-decorative-concrete-header.jpg

http://decorateyourconcrete.files.wordpress.com/2014/06/decorative-concrete-5.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/06/decorative-concrete-17.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/05/decorative-concrete-10.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/06/decorative-concrete-19.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/06/decorative-concrete-11.jpg?w=300&h=168

http://decorateyourconcrete.files.wordpress.com/2014/06/decorative-concrete-16.jpg?w=300&h=168

rico
07-09-2014, 03:23 PM
When I read the thread title, I thought of Jeff Foxworthy.

Did he do a piece on decorative concrete or something?

Baby Lee
07-09-2014, 03:25 PM
Got a buddy whose dad has a HUGE concrete operation that also does decorative. Has a house out in Chesterfield that has a basement with 12 foot ceilings where everything if decorative concrete, Man Cave/Theater, 'Driving Range' with both real and computerized driving chipping and putting, sauna/hot tub, dining room.

Driveway is concrete made to look like cobblestone. All sorts of simulated surfaces that are actually concrete.

Though, understandably, the bulk of his $$ comes from laying down highways and bridges.

rico
07-09-2014, 03:25 PM
For sure I would stop purchasing product without a contract signed or a down payment.

Good idea, for sure. Oh, the pains of being a kinesthetic learner. Thank you.

Baby Lee
07-09-2014, 03:26 PM
tl;dr....beat ya to it.

So, a month and a half ago, my best friend and I began a decorative concrete business.

Mess up the proportions in your pizza dough?

rico
07-09-2014, 03:26 PM
Our business policy is 1/2 down prior to work. Separates the players from the playas.

I think we will probably have to formulate a similar policy. Thanks!

rico
07-09-2014, 03:28 PM
Yes, never buy material until the contract is signed and everything is good to go.

Thanks, man!

Thanks to everyone giving their advice!!! I genuinely appreciate it!

rico
07-09-2014, 03:32 PM
Got a buddy whose dad has a HUGE concrete operation that also does decorative. Has a house out in Chesterfield that has a basement with 12 foot ceilings where everything if decorative concrete, Man Cave/Theater, 'Driving Range' with both real and computerized driving chipping and putting, sauna/hot tub, dining room.

Driveway is concrete made to look like cobblestone. All sorts of simulated surfaces that are actually concrete.

Though, understandably, the bulk of his $$ comes from laying down highways and bridges.

I'd love it if these decorative concrete driveways became trendy (in the Midwest). I was so pumped that we HAD a driveway.

The pizza thing.... I wasn't able to get a loan to pay the franchise/start-up fees despite having perfect credit... reason being, I've never had a credit card in my life. I think I'll be more happy in the concrete business though.

LoneWolf
07-09-2014, 03:37 PM
A few things:

Get a portion of the money up front.
Get a written contract.
If someone cancels at the last minute, keep the money that covers the material.
Only give discounts if someone is a cash customer.
Put a description on your website of the process used and expected longevity of the product.
Always remember that one disgruntled customer will cancel out 10 satisfied customers.

Sweet Daddy Hate
07-09-2014, 03:39 PM
I think we will probably have to formulate a similar policy. Thanks!

We do a lot of work with GC's, and I have had to personally write up a contract tailored specifically to them because as a sub, they try to use you as a bank to float their projects.

Private individuals, especially on COD work, are MUCH easier to deal with.

hometeam
07-09-2014, 03:48 PM
I was going to do this but then you shit on my profession~

Nah for real I have been looking into this, unfortunately the small amount I want done wouldn't be worth the 4 or 5 hour drive for you.

I can feel your pain.

Maybe you should have people sign a pre-nup that says if they back out they are paying for the materials and then just drop em off in the driveway.

Buehler445
07-09-2014, 03:51 PM
+1 for getting half up front. When they whine, tell them you do it so you don't have to charge $10.

My advice:

You are under capitalized. Live it. Retain earnings. Just do it.

Talk to a CPA. Get a tax estimate. Budget for it. Taxes eat your soul. Especially when you are under capitalized.

Retain earnings. Do it asshole.

Get an agreement in writing with your buddy. He's your buddy. Get shit in writing and keep your buddy if it goes south. Most importantly, agree how money comes out.

Keep your earnings. You need a lot of capital to run a business. Retain Earnings.

Look at setting up an LLC or SCorp. It'll force you to get an agreement in writing and you need some indemnity from each other. Look for ways to shed SE tax on retained earnings (SCorp)

Shoot me a PM if you have questions about specifics.

mikeyis4dcats.
07-09-2014, 04:24 PM
contracts
CONTRACTS.
CONTRACTS!!!


I'm a GC project manager/estimator who oversees about $10-15mil a year myself. You need to be fair in pricing, do quality work, and GET A CONTRACT. Everything else will work itsself out.

mikeyis4dcats.
07-09-2014, 04:25 PM
+1 for getting half up front. When they whine, tell them you do it so you don't have to charge $10.

My advice:

You are under capitalized. Live it. Retain earnings. Just do it.

Talk to a CPA. Get a tax estimate. Budget for it. Taxes eat your soul. Especially when you are under capitalized.

Retain earnings. Do it asshole.

Get an agreement in writing with your buddy. He's your buddy. Get shit in writing and keep your buddy if it goes south. Most importantly, agree how money comes out.

Keep your earnings. You need a lot of capital to run a business. Retain Earnings.

Look at setting up an LLC or SCorp. It'll force you to get an agreement in writing and you need some indemnity from each other. Look for ways to shed SE tax on retained earnings (SCorp)

Shoot me a PM if you have questions about specifics.

+1.

rico
07-09-2014, 04:30 PM
Man...you guys have some excellent advice/insight. Thanks a ton.

Rausch
07-09-2014, 04:31 PM
Man...you guys have some excellent advice/insight. Thanks a ton.

Look at where you are...

rico
07-09-2014, 04:33 PM
I'm gonna be reppin' the hell outta a lot of people tonight when I get behind a computer (my phone doesn't let me do it). You guys rock!

stonedstooge
07-09-2014, 04:38 PM
Never had any experience with decorative concrete, but I've had to deal with dumb fuck Iowegians before. That's your problem

rico
07-09-2014, 04:46 PM
Look at where you are...

A message board that has some of the most intelligent and insightful users that I've ever come across. And everyone seems to range from above average to brilliant in their observations and ability to construct coherent sentences. Seriously... generally speaking, while some people (including myself) can be lunatics from time to time.... everyone is at least coherent in expressing their lunacy. I've always wondered how this place weeds out the straight up stupid people... I wonder if they get intimidated or something, or just can't comprehend what they are reading (if they can read) or even know what is that they are looking at. I've come across some complete morons on other boards or even browsing through my newsfeed on facebook...just total mouth -breathers. I've never seen some of these types have staying power on CP.

Easy 6
07-09-2014, 04:49 PM
Looks great, your process really does dress things up... nice work.

rico
07-09-2014, 04:49 PM
Never had any experience with decorative concrete, but I've had to deal with dumb **** Iowegians before. That's your problem

Maybe it is... which may explain why I feel the way I do as expressed in my last post. Maybe it's my surroundings...the Southeast Iowegians.

stonedstooge
07-09-2014, 04:50 PM
A message board that has some of the most intelligent and insightful users that I've ever come across. And everyone seems to range from above average to brilliant in their observations and ability to construct coherent sentences. Seriously... generally speaking, while some people (including myself) can be lunatics from time to time.... everyone is at least coherent in expressing their lunacy. I've always wondered how this place weeds out the straight up stupid people... I wonder if they get intimidated or something, or just can't comprehend what they are reading (if they can read) or even know what ot is that they are looking at. I've come across some complete morons on other boards or even browsing through my newsfeed on facebook...just total mouth -breathers. I've never seen some of these types have staying power on CP.

<iframe width="640" height="360" src="//www.youtube.com/embed/SKkMkodo4MI?feature=player_detailpage" frameborder="0" allowfullscreen></iframe>

rico
07-09-2014, 04:50 PM
Looks great, your process really does dress things up... nice work.

Thanks, man!

notorious
07-09-2014, 04:57 PM
Set your price, stick with it. People can be strange with how they think. If you are doing Grade-A work, charge top prices. If not, they might think you are a lower-tier company.


Do not give discounts, and if you do tell them to keep it to themselves. I did a favor for some people once and the word got out and it pissed off other customers since they didn't get the deal, too. The "Discount Shoppers" are not the customers that you want to draw, anyway. They are a pain in the ****ing ass.

Carry a tablet when you do bids so that you can show the customer photos right on the spot. Photos spark emotion, and emotion leads to sales.

Rausch
07-09-2014, 05:02 PM
A message board that has some of the most intelligent and insightful users that I've ever come across. And everyone seems to range from above average to brilliant in their observations and ability to construct coherent sentences. Seriously... generally speaking, while some people (including myself) can be lunatics from time to time.... everyone is at least coherent in expressing their lunacy. I've always wondered how this place weeds out the straight up stupid people... I wonder if they get intimidated or something, or just can't comprehend what they are reading (if they can read) or even know what is that they are looking at. I've come across some complete morons on other boards or even browsing through my newsfeed on facebook...just total mouth -breathers. I've never seen some of these types have staying power on CP.

If i agree with most of this I hope you won't take it as a come on.

NTTAWWT

I'm a very sexual (and heavily overweight) being myself...

Easy 6
07-09-2014, 05:02 PM
Thanks, man!

Without reading the entirety of your post (sorry :D) , is it an applique or a chemical process?

Either way, it turns plain concrete into something that looks much more expensive.

TimBone
07-09-2014, 05:03 PM
I've been meaning to tell you that the work looks good. I saw it a few weeks ago.

notorious
07-09-2014, 05:05 PM
Do you have a large grinder? I have refinished wood floors for a long time, and thought about digging into stained concrete since the process is similar and I have the reputation to grow in the field.

LoneWolf
07-09-2014, 05:11 PM
Set your price, stick with it. People can be strange with how they think. If you are doing Grade-A work, charge top prices. If not, they might think you are a lower-tier company.


Do not give discounts, and if you do tell them to keep it to themselves. I did a favor for some people once and the word got out and it pissed off other customers since they didn't get the deal, too. The "Discount Shoppers" are not the customers that you want to draw, anyway. They are a pain in the ****ing ass.

Carry a tablet when you do bids so that you can show the customer photos right on the spot. Photos spark emotion, and emotion leads to sales.

When I owned my own flooring business, I gave discounts to customers that were paying in cash. It might not have been the most ethical practice, but I was in my early 20s and needed the extra beer money.

rico
07-09-2014, 05:12 PM
Do you have a large grinder? I have refinished wood floors for a long time, and thought about digging into stained concrete since the process is similar and I have the reputation to grow in the field.

We have one small-sized, 2 medium sized and 1 large grinder. It's really a fun process. I enjoy it a lot.

rico
07-09-2014, 05:13 PM
I've been meaning to tell you that the work looks good. I saw it a few weeks ago.

Thanks, bud!

rico
07-09-2014, 05:15 PM
Without reading the entirety of your post (sorry :D) , is it an applique or a chemical process?

Either way, it turns plain concrete into something that looks much more expensive.

A bit of both, depending on the project, but mostly chemical.

Buehler445
07-09-2014, 05:24 PM
Set your price, stick with it. People can be strange with how they think. If you are doing Grade-A work, charge top prices. If not, they might think you are a lower-tier company.


Do not give discounts, and if you do tell them to keep it to themselves. I did a favor for some people once and the word got out and it pissed off other customers since they didn't get the deal, too. The "Discount Shoppers" are not the customers that you want to draw, anyway. They are a pain in the ****ing ass.

Carry a tablet when you do bids so that you can show the customer photos right on the spot. Photos spark emotion, and emotion leads to sales.

Good advice on the tablet.

I wondered if he didn't need to raise his prices. It's a slippery slope with no customer base, but it is certainly something to consider. In general, I agree if you do top tier work charge top tier price.

lewdog
07-09-2014, 05:37 PM
I want to rip out my sod in the backyard and do something for an extended patio. Can you do it?

Bugeater
07-09-2014, 05:50 PM
We do a lot of work with GC's, and I have had to personally write up a contract tailored specifically to them because as a sub, they try to use you as a bank to float their projects.

Private individuals, especially on COD work, are MUCH easier to deal with.
God yes, this. It took me five damn years to realize that rarely any job that involves a middleman (realtor, property manager, contractor, etc) is worth the trouble. There's always complications and it always takes longer to get paid. Work directly for property owners as much as possible.

And while getting money up front to cover materials sounds great in theory, there are many people who are skittish about doing that because of the shitbags that will disappear with the deposit money never to be seen again. Even more difficult with a business that hasn't been around long enough to establish a good reputation. I rarely asked for money up front and luckily never got stung for materials from someone backing out at the last minute. Came real close a couple times though.

rico
07-09-2014, 06:20 PM
I want to rip out my sod in the backyard and do something for an extended patio. Can you do it?

Unfortunately, at the moment we are only working on existing concrete.

rico
07-09-2014, 06:24 PM
Lately, we've been in training to do counter tops. Lot of money to be made doing those. They are such a hot trend right now... and the price per square foot sky-rockets.

hometeam
07-09-2014, 06:27 PM
Do you have a large grinder? I have refinished wood floors for a long time, and thought about digging into stained concrete since the process is similar and I have the reputation to grow in the field.

I have a large grinder, and still the kief storage seems to fill up too quickly.

lewdog
07-09-2014, 06:31 PM
Unfortunately, at the moment we are only working on existing concrete.

Well gosh. Bummed now man.

Pablo
07-09-2014, 06:31 PM
Nice work, my man.

I hope you're hitting the Cedar Rapids and Iowa City markets.

Hog's Gone Fishin
07-09-2014, 06:40 PM
A few things:

Get a portion of the money up front.
Get a written contract.
If someone cancels at the last minute, keep the money that covers the material.
Only give discounts if someone is a cash customer.
Put a description on your website of the process used and expected longevity of the product.
Always remember that one disgruntled customer will cancel out 10 satisfied customers.

You forgot one thing !:::::::












Johnny Football !

LoneWolf
07-09-2014, 06:43 PM
You forgot one thing !:::::::












Johnny Football !

He also does decorative concrete? His customers must all pay him in $1 bills. Money phone, bitches!!! FTMFW!!!

LoneWolf
07-09-2014, 06:46 PM
Lately, we've been in training to do counter tops. Lot of money to be made doing those. They are such a hot trend right now... and the price per square foot sky-rockets.

I have a concrete countertop on my basement bar. That would be a good niche to try to get involved in.

mikeyis4dcats.
07-09-2014, 08:45 PM
A bit of advice, the font on your site sucks. Find something else...if people don't find it easy to read, they won't.

Baby Lee
07-09-2014, 08:53 PM
I have a concrete countertop on my basement bar. That would be a good niche to try to get involved in.

TOH went in depth on concrete countertops

Google it, here's one segment;

<iframe width="560" height="315" src="//www.youtube.com/embed/kKrf2IBDNAs" frameborder="0" allowfullscreen></iframe>

rico
07-09-2014, 09:25 PM
Nice work, my man.

I hope you're hitting the Cedar Rapids and Iowa City markets.

Thanks man! And for sure... we actually landed a job in Solon, IA by hitting the Cedar Rapids market. Also hitting the Quad Cities and Dubuque real hard and of course Burlington/Muscatine/Ft. Madison since those cities are in my neck of the woods.

rico
07-09-2014, 09:27 PM
I have a concrete countertop on my basement bar. That would be a good niche to try to get involved in.

I think so too... I read somewhere that you can charge $65-100 per square foot on those.

rico
07-09-2014, 09:28 PM
A bit of advice, the font on your site sucks. Find something else...if people don't find it easy to read, they won't.

Ok, thanks man. I'll change that for sure... Should I just change it to something simple/basic? Times New Roman?