After having worked in electronics at one point, I can tell you that 90% of problems with devices are due to user error and general dumbassery.

Most customers are ignorant assholes.

Yep.

I still remember one time when I was a kid working at McDonald's and someone requested a "rare" Quarter Pounder. It's odd to get that kind of request there, but being a bit fussy about my food myself, I had no problem, did it personally (I was the senior guy in grill) and was careful to do it right.

5 minutes later the guy comes back having eatena bout 85% of it, says "look, it's rare," and requests that we trash it and get another one. I heard about it and nearly went over the counter to strangle him. Stupid F**king manager gave him another one, free, on the "customer is always right theory".

And I was so pissed off about it I still remember it now, 20 years later...

The way I run my business is simple.

- Reasonable customers are always right

- Unreasonable customers can kiss our collective ass

DT

I agree! :clap::clap::clap::clap:

Unfortunately, this doesn't work with the legal industry (at least the high level stuff my firm handles). If we tell some rude prick to go pound sand, we can lose hundreds of thousands in legal fees; perhaps millions in lost future business. Especially if the rude prick represents the financing segment of a transaction, you've just got to suck it up and deal with his shit.

Golden Rule: he with the gold makes the rules.

The "majority of the time, the customer isn't only wrong, but ****ing reeruned stupid, and more than that, generally assholes to boot"?

I think you missed the point of the article. It was about a very special minority of customers.

I'd fire your ass immediately.

Try working in the elections business. I have to deal with people's "rights". These are the same people who can't correctly fill in a little bubble on a ballot. I don't know how many times I've dealt with bitchy customers because they're registered as the "wrong" party. They all get pissed when I show them their voter registration form and they can see that they're the ones that made the mistake.

Doesn't work on the low level stuff also. Pretty much the best recourse is to make up for the aggrivation in other ways.

I'll never forget the first year that I worked at Radio Shack in college. This asshole comes in and wants a checkbook calculator. Well in spite of the absolutely idiotic nature of such a request, we actually do have such a product, since the one who sucks the penis can neither use internet banking nor can he perform the complex procedure of subtraction on paper.

He starts giving my coworker a hard time about the one that we do have because it's the last one that we've got left. He goes back and gets a box for it, boxes it up, and starts to ring it out.

Of course, the asshole is bitching the whole time about how long it's taking him to find a fucking 6"x1" box in the back room, and then when he comes back, the guy pays with a check. Well, my coworker asks for ID,

"I'm not giving you my fucking ID."
My coworker calmly says that he has to have to it process a check
"Bullshit, no you don't."
Coworker replies that if he'd like to he can pay w/ cash or a card
"No, I'm writing a goddamned check"
Sir, I'm gonna have to have your license number and see a photo ID
"No, you're fucking not"


At this point, I snap, grab the loose check, rip it up, and hand him the pieces.

I told him "You're right, we don't have to see your ID. Now get the fuck out, the door is that way --->"

He walks off, and as he left the store he said "I was just joking around"

:spock:

I swear to sweet Christ, if I ever saw that guy again, I'd chop his ass up with a chainsaw just to hear the harmony of the metal teeth whirring through his flesh and chipping his bones.

Tell us how you really feel. :)

I have proof that some customers should be jettisoned.

http://www.chiefsplanet.com/BB/attac...1&d=1205644576

http://www.chiefsplanet.com/BB/attac...1&d=1205644813

You've seen that guy in my picture, too!

My boss should read this. I lay out ads for a real estate publication. The realtors get proofs sent to them until they approve the ad. On our end we have me then 2 other people (production managers) that are supposed to proof the ads as well to catch anything I or the realtor may have missed. So with all these checks in place things still fall through the cracks and even if we have a written or emailed OK from the realtor. If a mistake is found my boss blames me. I am all for taking responsibility if I was truly at fault for a 'mistake' but when the customer and people I work with all miss the mistake to me all are to blame. Well I know my boss isn't gonna say to the realtor 'well you approved the ad so some of this is on you as well' He listens to them, gives them a refund or discount and then calls me into his office to ask me why the mistake happened and to let me know that it was my fault in case I didn't realize it was indeed my fault.

good read, I couldn't agree more! Too bad it's hard to find a company that believes that though!