I have no clue where to find the corporate ones, however, some are owned by an affliate, i.e. Wireless Lifestyles. They are held to standards, but not necessarily the same ones that the corporate ones are.

These affliates have officials that come in and keep tabs on the stores, but even some of the Sprint people are bad about making sure everything is kept up to par.

Sweet.....and they can't do anything unless I bought my phone from them. I'm really starting to get ****ing pissed right now.

That's not true. Something is f'ed in your area. They should be able to escalate you and be able to help you out.

I'm basically getting passed around right now.....and I'm starting to get pissed.

How hard is it to just send out a new phone? I've been with Sprint for over 4 years now. Seriously...the only reason I stay with them is because the Family Data Plan.

Don't call. Go to the closest Sprint store. Request to speak with the manager and calmly explain what's going on. If he can't help you ask/push him to tell you how you would be able to get it changed out today. He will more than likely tell you what it will take to get it righted.

Let me talk to the wife tonight and if it doesn't get resolved she may have a way of helping. No promises though.

And THIS.

Also, calmly stating how long you have been with them and how you would like to stay with them usually has some buying power.

Whatever you do, don't cuss out a phone rep because they will put notes on your account that everyone can see and it greatly reduces your chances of being helped.

Or just tell them you will dump them if you dont get what u want??

I've explained it to 8 people now......calmly I might add. I've even laid out all of the times that I've gotten refurbished phones...and how they go to crap after a month. As I said...I used to work in customer service....so I know not to be a dick when I'm calling in.

Sweet....I appreciate it.

And why do I have a feeling that I'm going to get the "We can't do anything" excuse followed by a dumb look. There is a reason why I don't buy anything from these stores.

If companies paid employees an actual living wage then they could reasonably expect more from their employees. They don't, and their employees don't, and it's still the companies responsiblity. While Sprint has been good to me as of late, this notion that some employees don't know what the hell they're doing has never held any weight with me. The solution is simple; hire competent, capable employees, and then pay them a wage that will encourage them to stick around for awhile. If you don't, and shit goes bad, I blame you.

I'm not letting this shit die. I WILL get a gatdamn new phone out of this deal.


I got ****ed a year ago because my Palm Treo (that I paid $300 for) took a shit....and all they would do was send me a refurbished phone. I got that one in the mail....and it proceeded to take a shit within the month. They refused to send me a new phone and I had to pay more money just to get a different phone. I'm not getting ****ed this time. Do you hear me Sprint?

I'M NOT GETTING ****ED THIS TIME!!!!!!

SECURITY!!!!!