The customer isn't always right, but always a customer. Sometimes the customer is the one that needs to be fired. Your staff should be attending to the GOOD customers. Not the ones that are shit. ahh what retail and claims do for your love for people ;)

some people seem to have a need to complain. she is one of them.

Women are ALWAYS right and Men are ALWAYS wrong

Don't believe me??? Just ask ANY women and she will set you straight.

I had the misfortune of dealing with people like this in the fast food industry. One time I overheard three customers ordering and they were obviously under the influence of alcohol. Not drunk but a little buzzed. I made eye contact with my register person and switched myself in to finish taking the order. I made sure to read back the order but they couldn't be bothered listening. I made a point of not completing the transaction until I had read it back. Sure enough they brought it back and complained, saying that they were missing stuff. They weren't missing anything they had payed for, and I told them I'd have to charge them if they wanted more food. They got loud and abusive. They cussed, tried to throw the register at me and tried to grab my tie. I threw them out.

Customers blow.

Customers made me feel like this:

http://pigvomitgoesoff.ytmnd.com/

This is why I loved my career of 12 years.

It did not matter how pissed off my 'customers' were with our poor treatment of them, they always returned to our 'place' of business frequently....... in handcuffs awaiting booking.

:)

Then we were your customers.

Good read.

I remember one time, soon after we took on a new truck line, I had a nasty run-in with a customer. First a little backround...

Almost all the parts catalogs are online now. You have to enter a model and serial number to even open the catalog. Basically, thats gives you one catalog specific to that truck. One choice for each part, so if you find the item they need... it's always right. (in theory)

Anyway, this guy comes in, says I need this, this and this. I say no problem, can I get the model and the last six of your VIN? Of course he didn't have it.

No big deal, I ask for the complete VIN, so I can figure out the model myself. He doesn't have that either.

Now he's getting pissed. Grumbling, cussing, just generally pissed off. I say, "Is there anyone you can call back at the shop? I'd love to help ya out, but that's just the way the system works these days. I could pull up a random VIN, but the parts would probably be wrong, and you'd have to come back."

Now he's practically foaming at the mouth. He grabs my phone, calls back to his shop and says, "Give the the serial number for truck number blahblahblah, this stupid motherfucker doesn't know how to look up parts."

I reached across the counter, took the phone out of his hand, and hung it up. Told him, "You're done. You're not getting anything from me. It's time for you to leave." He looks over to a coworker and tries to get help from him... and the guy says, "I saw the whole thing. It's time for you to leave."

I called my boss at home. (At that point, I worked nights) Told him my side of the story, because I wanted to get to him first...lol I asked, "Is so-and-so a big account?" He said yeah, but it was a father and son operation, and they're both pricks. He also said, "It's not good, but there's a limit to what you have to put up with."

Oddly enough, the guy never called to complain. (probably because he knew he was out of line) They're still customers, too. As far as I know the guy hasn't been a problem since, though. Of course, if he wanted to take his business elsewhere, he'd have to look a state or two further away.

Amen. There are certain customers (not many, but they're there) who end up costing you more money than they bring in to your business.

Hillarious!:)

We actually had a form "How are we doing?" Exiting customers were encouraged not to fill it out........You know, the whole, "You can fill this out but I must warn you, all the supervisors must read it before you leave so that we can adress your concerns. Could take several hours you know.."

What can I say? It's still the wild west here....

Fun times.....

:spock: Dude...

So.. say they actually were mistreated. I've read stories about people who have legitimate complaints about such things...

Rather than try and strong-arm them, why not just make sure you were in the right, and tell your side of the story?

Don't get me wrong, I'm no cop hater... that just seems shady. And IMO law enforcement employees, more than any other group of people, should not engage in such tactics.

Could not agree more with the post. Some people are actually better off being told to go elsewhere. They'll take advantage of their opportunity to act like a pig if given a chance. My father in law has run his insurance business for nearly 35 years, and he's never been afraid to tell a pain in the *$% to take a hike if need be. Unfortunately for me, I teach at a high school, so you can't really tell a student to go to hell. Good thing I'm pretty patient.

Good Lord. You'd have to be.

Welcome to the Planet. :toast: