| CoMoChief |
04-30-2009 11:50 AM |
Quote:
Originally Posted by pestilenceaf23
(Post 5687710)
The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left.
I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone.
:cuss::cuss::cuss::cuss::cuss::cuss::cuss:
**** Sprint. They treat potential customers 10 times better than they do the customers that they already have.
|
They've done the exact same thing to me before. They even went as far as to telling me that they will be sending a box in the mail with a pre-paid label for me to shop the re-furbished phone back to them, but that would take about 5-7 business days. 10 days later I call back in because no box ever came, turns out they flat out lied to me and no one even logged in their phone convo that I had even called. No box, no new phone, nothing, as if the initial phone call didn't even happen.
I blew up at them and immediately asked to speak to an american (because they were all Ji-habs before) that spoke fluent english.
Finally after almost 2 hrs get an american supervisor on the phone and he sent me a new phone like the damn contract says.
So really, if you bitch enough, you can get your way, it just takes a few phone calls, which clearly explains why their lines are always backed up and busy, why holding time is crazy long, and why Sprint earlier a couple yrs ago paid for some of their customers to go away because they keep calling in hogging the lines, Now I can see why some people do it. |
So much for Sprint having good customer service again...
(https://chiefsplanet.com/BB/showthread.php?t=206211)