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-   -   Poop Screw Sears home service (https://chiefsplanet.com/BB/showthread.php?t=260062)

Saulbadguy 06-01-2012 08:32 AM
16 days without ice, (unless of course you use trays), to service a fridge you didn't purchase originally purchase , on a warranty you didn't purchase.

Kerberos 06-01-2012 08:34 AM
Anyone else here use SqaureTrade warranties? I have a couple of them. One on a Samsung 55" 3D LED and one on the 3D DVD player hooked up to it.

Both warranties together were less than $200 for 5 years extended coverage.

I have found that you can wait till they have a promotion and get better rates.

Mr. Plow 06-01-2012 08:35 AM
https://encrypted-tbn3.google.com/im...xbJyDnH5V5pY4A

Saulbadguy 06-01-2012 08:47 AM
I will also add that there is a good reason that Sears is a dying brand.

jspchief 06-01-2012 08:55 AM
Warranties are written by lawyers to protect the business, not the consumer.

Inspector 06-01-2012 11:21 AM
Call again. Let them think it's NOT warranty work then whip out the warranty after they finsih fixing it.

I too never buy extended warranties. Whenever I'm asked to add that on, I always ask them if they are suggesting that their product is junk and will break. They say no, so I tell them there's no need for the extra warranty then.

mikeyis4dcats. 06-01-2012 01:44 PM
Quote:
Originally Posted by Saulbadguy (Post 8651886)
16 days without ice, (unless of course you use trays), to service a fridge you didn't purchase originally purchase , on a warranty you didn't purchase.
I did purchase the fridge, it was part of my home purchase. True, I didn't pay for the warranty, but it WAS paid for. That's like saying if you buy a used car with factory warranty remaining you aren't owed the coverage.

The point isn't the ice (or lack therof) it's that the service is piss-poor, and to warn others not to buy a Sears warranty and get screwed. I'm lucky it's only ice, somewhere some poor bastard has no refrigerator and is being told they will come look at it in 16 days.

pr_capone 06-01-2012 01:46 PM
Quote:
Originally Posted by Saulbadguy (Post 8651929)
I will also add that there is a good reason that Sears is a dying breed.
FYP

jspchief 06-01-2012 01:48 PM
Quote:
Originally Posted by mikeyis4dcats. (Post 8652488)
I did purchase the fridge, it was part of my home purchase. True, I didn't pay for the warranty, but it WAS paid for. That's like saying if you buy a used car with factory warranty remaining you aren't owed the coverage.

The point isn't the ice (or lack therof) it's that the service is piss-poor, and to warn others not to buy a Sears warranty and get screwed. I'm lucky it's only ice, somewhere some poor bastard has no refrigerator and is being told they will come look at it in 16 days.
Depends. A lot of warranties don't transfer with a sale.

Like I said, warranties are written by lawyers to protect the companies that sell them, not protect the consumer.

mikeyis4dcats. 06-01-2012 02:18 PM
Quote:
Originally Posted by jspchief (Post 8652507)
Depends. A lot of warranties don't transfer with a sale.

Like I said, warranties are written by lawyers to protect the companies that sell them, not protect the consumer.
My fridge warranty explicitly states it is transferrable. The one on our 4 year old water heater that ruptured in March was not.

Fish 06-01-2012 02:51 PM
Quote:
Originally Posted by mikeyis4dcats. (Post 8651756)
Topeka. That regional manager I talked to couldn't believe it when he pulled it up, but said there's nothing he could do.

I told the national gal I spoke with that there was certainly no way in hell I or anyone else would ever buy another protection plan from Sears.

The part is literally held in place by 3 screws and a wiring harness. I pulled the old unit last night to see if I could do anything to make it work. It works if I pull the cover of the motor housing off, but as soon as I put it back together it grinds to a halt. Tried re-lubing the plastic gears, but did no good.

As it is a bottom drawer unit, there isn't a very good place to even put ice cube trays, nor is there much room for a bag of ice, but we will survive. Thankfully the whole fridge didn't quit....going 16 days would be impossible.
:hmmm: Plastic gears huh?

rtmike 06-01-2012 05:40 PM
Speaking of water heaters, & I prolly just cursed us by saying something, we've had our original one since we had the home built & moved in 1997. It'll run out after 2 showers but to me that's normal?
We've replaced the dish washer & clothes washer in that time.

My uncle was a manager @ a Sears store in the KC area many years ago. He retired early. I went to KC to stay with him a couple times & he'd take me to work. That was a blast.

MITCH 06-01-2012 07:09 PM
Last time I had problem it was the water line was clogged. In house approx 20 years old the copper saddle valve was clogged with rust which stopped water from going to maker. Found this out when I moved fridge from wall and no water would come from line to fridge. Turned off water and unscrewed valve. Poked small nail in valve to free the rust and water was back to normal.

Easy 6 06-01-2012 07:25 PM
I've been seeing in the paper for awhile that they're on the brink of collapse, now i know why.

Typical executives, slashing any & everything to save the bottom line and their own fat asses, missing the point all of the while.

rtmike 06-01-2012 07:27 PM
Quote:
Originally Posted by scott free (Post 8653153)
I've been seeing in the paper for awhile that they're on the brink of collapse, now i know why.

That's really too bad. Another American icon biting the dust. :(


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