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-   -   Top 5 reasons why “The customer is Always Right” is wrong (https://chiefsplanet.com/BB/showthread.php?t=181867)

jjchieffan 03-20-2008 08:43 PM

The woman in the story sounds like my wife when she eats out. I am constantly embarrassed by her throwing a fit about her food. It ranges from sending her fries back at McDonald's 90% of the time to her food being too done, not done enough, or just doesn't taste right at a sit down restaurant. I don't think Pizza Hut has ever got her pizza right the first time. And she wonders why I never want to take her out to dinner.

KcMizzou 03-20-2008 08:47 PM

Quote:

Originally Posted by jjchieffan (Post 4641990)
The woman in the story sounds like my wife when she eats out. I am constantly embarrassed by her throwing a fit about her food. It ranges from sending her fries back at McDonald's 90% of the time to her food being too done, not done enough, or just doesn't taste right at a sit down restaurant. I don't think Pizza Hut has ever got her pizza right the first time. And she wonders why I never want to take her out to dinner.

Let alone cook for her. :eek:

BIG K 03-20-2008 09:02 PM

Quote:

Originally Posted by KcMizzou (Post 4641961)
:spock: Dude...

So.. say they actually were mistreated. I've read stories about people who have legitimate complaints about such things...

Rather than try and strong-arm them, why not just make sure you were in the right, and tell your side of the story?

Don't get me wrong, I'm no cop hater... that just seems shady. And IMO law enforcement employees, more than any other group of people, should not engage in such tactics.

It was just a joke my friend. I run into 'ex-clients' everyday, pretty much nothing but good things are exchanged. If I was a bad cop, there would be alot of hostility when seeing them. Instead, they adress me as "How are you Mr. ******?" I was one of the better cops.

:)

KcMizzou 03-20-2008 09:07 PM

Quote:

Originally Posted by BIG K (Post 4642029)
It was just a joke my friend. I run into 'ex-clients' everyday, pretty much nothing but good things are exchanged. If I was a bad cop, there would be alot of hostility when seeing them. Instead, they adress me as "How are you Mr. ******?" I was one of the better cops.

:)

Right on. :thumb:

I know being a cop isn't easy. (My step dad is a detective) Hell... If getting disrespected at my job now and then upsets me, I doubt I could handle yours. I suppose you get desensitized to it after a while.

Thanks for doin' what you do. And try to keep in mind... some people you meet up with are just normal people having the worst day of their life. (Others are worthless dirtbags. You can probably tell the difference pretty quickly.)

BIG K 03-20-2008 10:06 PM

Quote:

Originally Posted by KcMizzou (Post 4642041)
Right on. :thumb:

I know being a cop isn't easy. (My step dad is a detective) Hell... If getting disrespected at my job now and then upsets me, I doubt I could handle yours. I suppose you get desensitized to it after a while.

Thanks for doin' what you do. And try to keep in mind... some people you meet up with are just normal people having the worst day of their life. (Others are worthless dirtbags. You can probably tell the difference pretty quickly.)

Thank you for your words. Honestly, like I used to tell those in that situation, "The only difference between you and me, is that I NEVER got caught!" We are all humans...

But yes, I did get desensitized to the repeat offenders, especially those who are leaving their wifes and children behind....

CosmicPal 03-20-2008 10:29 PM

I've worked in tech support, customer service, and sales. Everyone I've ever worked with have said the same: "You treat me like a human being when contacting me, and I'll provide you the best service possible. You treat me like sh*t, don't be surprised if I treat you the same."

I know people in the restaurant business who've said they've done some nasty things to a person's order when that person treated them unkindly. Based on those stories alone, I'll never treat a wait person with disrespect.

Bugeater 03-20-2008 10:57 PM

Quote:

Originally Posted by CosmicPal (Post 4642157)
I've worked in tech support, customer service, and sales. Everyone I've ever worked with have said the same: "You treat me like a human being when contacting me, and I'll provide you the best service possible. You treat me like sh*t, don't be surprised if I treat you the same."

I know people in the restaurant business who've said they've done some nasty things to a person's order when that person treated them unkindly. Based on those stories alone, I'll never treat a wait person with disrespect.

This isn't directed at you unless you've done it yourself, but a customer being a prick doesn't in any way shape or form justify ****ing with their food. If the management doesn't have the balls to tell them to take a hike then tough shit.

Discuss Thrower 03-20-2008 11:02 PM

The tag for this thread is pretty comical.

Anyway, from a customer's POV (though I've probably seen enough in my younger days at the phone company to tell from an service side view) at restaurants, I always assume the waiters automatically hate me, don't make too much of an issue of anything (I am a messed up eater, so it's always fun to explain how I don't want such and such on my plate), and always tip well. And, in a karmic way, it's worked. I've never felt the need to not tip someone or downgrade their tip because of poor service.

With tech support, I try and be as cordial as possible, thank them for helping me profusely, make small talk when either side is waiting for someone. When the laptop I am typing this up went down for no apparent reason, I was helped by I am assuming to be a Hispanic immigrant (he sounded like Luis Guzman), and he did a good job of fixing my computer (juggled the RAM sticks around). I emailed Alienware and noted how I appreciated his help.

DenverChief 03-20-2008 11:21 PM

Quote:

Originally Posted by listopencil (Post 4641509)
I had the misfortune of dealing with people like this in the fast food industry. One time I overheard three customers ordering and they were obviously under the influence of alcohol. Not drunk but a little buzzed. I made eye contact with my register person and switched myself in to finish taking the order. I made sure to read back the order but they couldn't be bothered listening. I made a point of not completing the transaction until I had read it back. Sure enough they brought it back and complained, saying that they were missing stuff. They weren't missing anything they had payed for, and I told them I'd have to charge them if they wanted more food. They got loud and abusive. They cussed, tried to throw the register at me and tried to grab my tie. I threw them out.


you should have called the police and had them at the very least trespassed

PhillyChiefFan 03-21-2008 06:15 AM

After working in retail for years, I COMPLETELY agree with this. People can be rude and obnoxious and managers should take the side of the employee in some cases.

I worked for Enterprise Rent-A-Car as an intern for a summer, and it was hell on earth because people wanted EVERYTHING for free and my boss was a d*ck to me because I didn't want to bend over backwards for some a*shole everytime there was a oak leaf stem in the trunk.

Dartgod 03-21-2008 07:17 AM

It says one hundred percent guaranteed, you moron!

Mister, if you don't shut up I'm gonna kick one hundred percent of your ass!

Dartgod 03-21-2008 07:24 AM

I have one funny story from my years as an auto parts counterman. I worked for a local chain of 4 stores in Johnson County. The owner was a blast to work for, he didn't take crap from vendors, customers or anyone.

He had each one of his four stores located near a Western Auto. One day this douche comes in and wanted an air filter for his car. He was bitching about the price; wondering out loud if it was even the right one; just generally being a dick about everything. He ended up leaving, saying that he was going next door to Western Auto to get it cheaper.

He came back shortly afterwards to get the filter we had, because WA was out of stock. The filter was still sitting on the counter and my boss picks it up and flings it behind him down the aisle and tells him, "Sorry, I don't have that one in stock". The dude was flabbergasted. He was like, "but thats it right back there on the floor." My boss wouldn't give in, and he had to leave without his filter. It was funny as hell.

I can also remember dropping commercial customers because they would abuse our parts drivers on a regular basis.

CosmicPal 03-21-2008 08:32 AM

I generally live by a few rules when I'm the customer:

1. Never piss off anyone handling your food and/or drinks.

2. Never piss off anyone who is controlling the vehicle you are a passenger of.

3. Never piss off anyone who is working on your vehicle or house.

4. And lastly, never, under any circumstances, piss off the chick who is going down on you.

:D

Mr. Plow 03-21-2008 09:05 AM

Quote:

Originally Posted by CosmicPal (Post 4642157)
I've worked in tech support, customer service, and sales. Everyone I've ever worked with have said the same: "You treat me like a human being when contacting me, and I'll provide you the best service possible. You treat me like sh*t, don't be surprised if I treat you the same."

I know people in the restaurant business who've said they've done some nasty things to a person's order when that person treated them unkindly. Based on those stories alone, I'll never treat a wait person with disrespect.


That's the rule I try to follow. If you want to talk rationally to me, I'll listen and do my best to help. But, if you are going to be an asshole, don't expect me to go 1 inch out of my way.

rockymtnchief 03-21-2008 10:13 AM

This reminds me of a gal that threw a fuss and was yelling in a cafe because her chicken fried steak wasn't made out of chicken. The waitress, manager, cook, and about 3 customers explained to her that it's a chicken fried STEAK. She argued that chicken fried steak is ALWAYS made of chicken. She wanted a free meal for the whole table of 4, threatened to sue, and threatened to buy the place and fire everyone.
To everyones delight, the waitress took her plate away and the manager kicked her out.


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