Originally Posted by frazod (Post 5872145)

After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand.

Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right?

WRONG.

Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this ****-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me. :rolleyes: So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle.

Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ****ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ****ing dollars for three days worth of service I never used.

If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU.

**** YOU SPRINT

4321

That is all.

Originally Posted by ChiefRoyal (Post 5872737)

And if i havent downloaded ringers, games, etc?

Originally Posted by Phobia (Post 5872149)

Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.

Originally Posted by TinyEvel (Post 5872279)

I am about to switch from Sprint to ATT for the iPhone too and I'm TERRIFIED this type of thing will happen to me.
VERIZON boned me for $175 when I switched to SPrint because we had moved to a new house where Verizon had NO service.

THey all are the devil.

Originally Posted by frazod (Post 5872338)

No, it was all on one account. But apparently each line is regarded as a sub-account. I guess the sea monster won't die until you kill ALL of its tentacles.

The justification for charging me the whole $93 was that I went into the next "billing cycle." Another great tactic they use - whether I use the phone for an hour into the billing cycle or 29 days, I get charged the same $93.

$93 for a single line, with no extra features, that wasn't even used, for three days. Hey, that's fair!

:whackit:

Originally Posted by phisherman (Post 5872653)

are you in lee's summit? is u-verse available for lee's summit now?

Originally Posted by frazod (Post 5872805)

I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse.

I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway.

But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.

Originally Posted by T-post Tom (Post 5873021)

Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!" :)

Originally Posted by phuqtardphuqtard (Post 5873121)

take them to small claims court.

If more people did then do you think all these shiester's would be making deals like that?

Originally Posted by Pittsie (Post 5873144)

Over $93? I know your time isn't worth dick, but for the rest of us, that's not realistic.