Birthday gift from ebay
 

Got my son Rock Band off of ebay for his birthday.

DAMN DISC IS UNPLAYABLE.

What a load of CRAP!!!!!

I have purchased several games from Ebay and HALF.com and NEVER had an issue with one of them. Now, the one we buy for his birthday is the one that doesn't work.

NEVER AGAIN!!!

Were you getting a Disc Read Error? Or is the cd just in terrible condition?

Check your smokes

Disc read error. The disc itself looks perfectly fine. they had some stupid sticker on it that I removed and cleaned carefully but it made no difference. It went through all the normal startup routines, performed 2 updates and then the disc error occurred and occurs every single time on the MTV screen.

You know... my 360 was doing the same thing with DRE's - Only GTAIV wasn't working (clean disk and all my other games worked fine). I read a couple forums with people posting this was a sign of my GPU dying. Sure enough, it was.

Hopefully this isn't the case with you.

IS this same problem happening with any other game or just Rock Band?

Is this a 360 or PS3?

360

Loading all my other games perfectly fine. It is literally just Rock Band.

You could take the game itself to Walmart and exchange for another.
I did this with GTA and it worked for a few days but then went back to the DREs. You may be sending in your 360 for repair/replacement. New Jasper units coming out this summer (rumored to already be out).

Sucks.

It could be one of those pirated Chinese knock offs that you can buy over there for $1 each. Some a-hole might of gone over there and then came back with a bunch of them and then put them up on ebay. I bought about 10 of them a few years ago while on a trip to China and none of them worked.

I really don't believe that is the problem. If it is though, I will sell off every single game and never buy a Xbox again. this was from their last product revision last August with the HDMI port.

I just LOVE the idea of paying $100 for a $60 game. This guy is a power seller with great feedback too. How in the HELL can he not put the damn game into an xbox drive before selling it? POS!!!!!!

Whole day is ruined now. DAMNIT!!!!

You should take the game to a gamestop or something and have them test it - would be helpful in determining if it's the system or the game.

I love how the seller responded withing minutes to my initial email and asked if I had "removed the warranty sticker" The sticker is nothing more than a blank white price tag. I removed the sticker hoping that was what was causing the problem. I had nothing to tell me what that sticker was at all. Not even on the product page on ebay.

I emailed him back telling him that I cleaned the disk and removed the sticker. He has not responded since.

As far as the Walmart option... I don't think I can consider that since there is a minor scratch on the disc and any associate worth their grain of salt should be able to notice that.

If there is a minor scratch you might want to think about taking it to a place that resurfaces game discs. I had the same problem with a game I bought on Ebay and took it to Game X-change here to have it resurfaced and haven't had a problem with it since. Here's a place in Topeka that will do it for $3 it says:
http://www.cdtradepost.com/about-us.aspx

You bought it on ebay.... are you sure that it is a NTSC game and not PAL?

Just a thought.

As for the Wally World bit.... ITS WALMART! LMFAO

Do you realy think they give a flying fuck about what gets returned or not? All they will look at is the label fo the disk and call it good.

Agreed. Wouldn't have any trouble at all.

It's not eBay's fault that the disc doesn't work. eBay is just an auction/seller's site.

If the the seller is a Power Seller, then I'm sure you'll be taken care of properly.

Electronic items are often defective. It's the retailer's fault and I'm guessing you saved a substantial amount by purchasing on Ebay instead of through a "brick and mortar" retailer.

I'm sure your son understands.

Of course, I am also worried that if I go buy another copy and it doesn't work then I am in the hole for 2 games and not just one.

Any of your Topeka chaps be willing to let me try your copy in my machine so I can be certain a better copy will work before I fork out the money again?

Lzen?

Not blaming ebay.

And no he doesn't right now.

GURU, just sent you another PM. I wonder if this seller will still fix your problem. How long ago did you email him about this?

Emailed him at 4pm. He responded once within 2 minutes and I emailed my answer to his question. He has not emailed since.:banghead:

Holy Shit, the guy hasnt returned your emails in like 6 hours and you start to freak out? It's ebay dude, if you want to be able to solve stuff on your own time you gotta buy from a retailer.

There's a reason ebay is cheaper.

No, I am frustrated because he returned my first email within 2 minutes and then no response on the second. Seems really odd to me.

I am "freaking out" because it is the first time I have had a problem with my 360 and I am hoping that it is NOT a console problem. Lzen is working with me to help dispell that theory though. So hopefully, by the end of the week, I won't have to worry about it too much.

Try this.

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Not that I doubt it works, but it would help if he didn't take the CD off camera right before he revealed it.

I would be more likely to just pay 3 bucks for the trade shop to clean it for me though. My situation is not a scratch issue though. IMO The minor scratch is barely even noticeable. I have another disk with a much more prevelant scratch that runs fine.

It doesn't matter. They won't bitch, and they will do the return. I promise.

ebay is an electronic garage sale / flea market. That huge discount in your cost is due to things like a lack of customer service. I'd be happy you got the first email response. I only use ebay when I can't locate items cost effectively from a corporate outlet, BECAUSE I want the benefits of customer service and problem resolution that is not often available from some guy in his apartment selling used software.

Looks like that may just be a bad disc. Was it already used? or brand new? it could also be that the guy that is selling them, got a hold of a batch that some were good and some were not and you just got the game that was not good.

Sure hoping so. I will probably no more tonight. Lzen is going to loan me his disc while his box is in the shop. If it doesn't work, then I guess I know the problem. Seems odd that a drive would only dislike ONE single game though.

The Rock Band forums seem to be loaded with people having disc read errors as well though.

Here is the response I got from him....

We check the game before we ship & put the warranty sticker. Please go ahead and send the game back to the address below with a note inside which has your ebay user id, the auction number and the reason for the return. Once we receive the item we will take care of the exchange/return. Please make sure warranty sticker is intact. You can ship us by usps first class 6oz.

TAMPER/SAFETY SEAL(S) ARE PLACED ON THE ITEM ITSELF, IF THE TAMPER SEAL(S) ON THIS ITEM! NO EXCEPTIONS M IS REMOVED OR BROKEN, ALL SALES WILL BE FINAL.

Talk about a complete contradiction considering I removed the little "white sticker" (how I could have known it was a "tamper seal" is beyond me) because I felt the sticker was causing the problem due to other past experiences with DVDs. I told him in my previous email that the sticker was removed. A reasonable reason as well.

After really looking the disk over there is a crack right in the center of it that is probably the problem and he is unwilling to provide any care. Great customer service there.

If you used paypal - file a claim. I've had to do this a few times.

Get whatcha pay for...

Except for gas. BTW Guru, what's the username for the douche that is ****ing with you? I'd like to add him to my list of Ebayers to not buy from.

Why did you name your son Rock Band, and how did you get him off of eBay?

****ing bronco fan, trying to do a funny and failed miserably.

Overall, I would disagree. Up until now, I have saved a ton of money on Ebay for Xbox and Wii games. This was a first. Unfortunately, I may back off of it for while now thanks to this idiot.

Adtually, I got a kick out of it.

How did you pay for it?

If Paypal, file a Item Not As Described and say it is broken, and described as working.

If not Paypal, then I hope you used a credit card. File a chargeback.

If bank account, you are ****ed, stop using it for ebay!

Got the temp copy today to try and it worked like a charm. At least I know it IS the disk and not my console now. Thanks Lzen.

Looks like I will just have to pay 20 bucks to EA to get a replacment disk. So much for the savings. Dangit. Went from saving 25 bucks to saving nada.

Used my AMEX through paypal. This guys return policy is going to be iron clad though, whether I like it or not because it is passed 7 days since I received it.

AMEX would remove the charge ASAP but I fear after the investigation they would just put it back on there in 8 weeks.

Generally Paypal sides on buyers when you file INAD (which it is since it's broken). Last ditch effort is to file a chargeback with AMEX, but try Paypal first. If you do a chargeback, PP will likely close your account.

Yep.. I've have to file a couple of claims. Make sure you don't use any language that isn't necessary when doing so. Explain the problem as best you can and attach any emails you got from the seller.
I haven't lost a claim yet.

There are tens of thousands of sellers on eBay. It's not the fault of "eBay" that this occurred. It's probably not even the seller's "fault".

This could have happened on any e-commerce site, even Amazon.

I'm sorry to hear about your troubles but placing the blame on eBay is misdirected.

:thumb:

Dane, I am not placing the blame on Ebay. I said this earlier as well. Is the experience going to make me think twice for a while? Certainly. But I don't blame Ebay for it. Not once have I said it is ebay's fault and twice you have stated that I have.:rolleyes:

Done. In the most positive way I could come up with too. Thanks.

Well, it may be worth it just to give the guy some extra work of his own to do.

Great, now the guy is just plain calling me a liar. I love dealing with non flexible people. I have given him detailed explanations and been very civil with him. My Ebay history would even suggest otherwise as well but, oh well... I'm just a liar.

swap it out at blockbuster???

More then likely if he is a mass seller he knew it was nonworking and sold it for soo cheap.. Go after him, or have him send you another copy since it seems to me he does this for a living.. It is the sellers responsibility to get you a working product..

Screw him. Just got off the phone with Rock Band customer support and they are sending me a new copy for free.

Now there is good customer service. They didn't even ask about receipts or anything. Just want me to send the old copy back to them when I get it.

Pretty sad this guy can't just fix the problem and the game manufacturer is willing to take care of it no questions asked.

Sounds like that guy is real POS. He probably new that disc was bad.

That is what I am feeling as well. Oh well, at least I am getting a good copy now. I will probably not even tell him about the resolution and drag him out for a while.

Good for you, glad it worked out.

Have you given this ****tard feedback yet?

screw him...let PP rule in your favor and get it free.

Unfortunately, I gave him feedback upon the superfast shipping of the item. I never expected the disc to not work considering my history of success on Ebay and Half with other sellers. Normally I would just load the disc right up upon receipt but the birthday circumstances negated that in this case.

Live and learn. Jut too trusting on my part.

I will leave the case open but if PP determines I have to send the disk back, that would be the end of it since I won't have a disk to send back. EA will have it. Will be worth it to drag him out though.

WOW!!! EA has already sent me the UPS tracking number for my shipment and stated I should have it by the middle of next week. I expected this to take at least two full business weeks.

fuck that. Dispute it and get your money back. It will encourage him to not pull this bullshit in the future.

Oh, I did dispute it through PP yesterday. That is what I am going to drag out. This idiot is not responding to me through PP though. He chose to reply to the PP dispute though the Ebay system. gonna make it easy for me to send PP an unresolved complaint if he keeps that up.

Perfect. I hope you get a free game for all of your trouble. You know, if you're required to send the disk back, you ought to include a copy of of Rick Astley's Greatest Hits and a note that says, "You've been Rick Rolled, bitch!" There's no way for paypal or ebay to know what you sent, they just require a receipt. Karma's a mother****er, and it sounds like this dickhead has some comin to him.

dude get a $1 bottle of purple nail polish remover, put some on a tissue wipe it all over the disc ,it will dry in bout 30 sec's and it will work with no problem!!

Unless it seals cracks I don't think so. There is a crack right at the center of the disk. According to the Rock Band forums, this is evidently very common with this game for some reason, hence why they are allowing such easy access to a new copy from customer support.

I am happy now anyway. EA is sending me a brand new disk to replace it with. All I have to do is send my disk in to them when I get it.

Yeah, they are good about that. I have gotten a new kick pedal and more recently at new drum set. Both times it only took about 3-4 days. Too bad they can't make the items durable in the first place. I just sent my broken drum pads back yesterday along with my 360.

This guy isn't even responding to me. Just throwing policy back at me. It is a unique situation that I am asking him to consider bending his policy on.

Plus he refuses to even respond through PP at all. Keeps using the ebay method of communication. Will this benefit me on PP?

No, it won't benefit you on Paypal, even though Ebay owns Paypal.

I think it sucks for you but policies are policies. These guys that sell on Ebay have very slim margins and if they allowed returns, they would just get abused and lose money.

I hope it all works out to your satisfaction.

I just wish they would actually TEST their products before shipping them out. He obviously didn't on this one.

I don't know anything about video games (so pardon my ignorance on that subject) but wouldn't that void the warranty?

You would think so but this guy doesn't care.