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KCBOSS1 12-24-2008 02:49 PM

TOSIBA PAPER WEIGHT
 
:cuss:Here's my deal. I have had a 46" Toshiba DLP for 18 months (bought new). I am past my warranty on the TV. However, in September, I had to have the lamp replaced....$200. Not a big deal, not uncommon. One month later, my light engine went out. Took it back to the Toshiba guy......$600 parts and labor which I refused to pay. I can buy a new LCD for $750. So that's $800 repairs for a $1400 TV less than 2 years old. I called Toshiba and just asked for the part, telling them that surely they back their product better. I talked to two techs and a supervisor to no avail. I told them and wrote to the main office and told them that I would recommend against Tosiba to as many people as possible. Their light engine probably them $50-100, and they won't send me one. I told them that I would gladly pay the labor...but nothing doing. I'm going to cost them that times 1000, by the time I get done passing on the word of my Tosiba Paper Weight.....soon to be salvage yard decoration.

I have had good luck with Toshiba before, and bought this one based on that experience but this one has been a total lemon. IF YOU ARE LOOKING TO BUY A DLP OR FLAT SCREEN TV AND ARE LOOKING AT TOSHIBA........I RECOMMEND THAT YOU THINK ABOUT MY EXPERIENCE LOOK AWAY. If you already have a Tosiba, I hope that you have better luck than I have with them.

Bowser 12-24-2008 03:09 PM

That sucks dude.

LCD is the only way to go.

KCBOSS1 12-24-2008 03:13 PM

That's the way that I'm goin...but right now, like many others, i can't afford it. Seriously, me and my familiy are watching TV on a 19" tv in the living room. But when I can, LCD will be the way that I go. Thanks for reading it.

BigMeatballDave 12-24-2008 03:13 PM

Or Plasma.

KCBOSS1 12-24-2008 03:17 PM

I've heard that Plasma has a tendency for burn patterns sometimes. Anything should last longer than 18 months though. I do have to say that the condition of a lot of folks in Detroit and other places far trumps my TV situation and I don't have anything to really complain about. But I still intend on holding these guys accountable and serving other folks in their TV buying experience.

FloridaMan88 12-24-2008 03:19 PM

This might be a TV for dummies question but does lamp burn-out happen to LCD TV's as well?

Mr. Flopnuts 12-24-2008 03:22 PM

Quote:

Originally Posted by KCChiefsfan88 (Post 5326270)
This might be a TV for dummies question but does lamp burn-out happen to LCD TV's as well?

No. But with modern technology it doesn't really happen to Plasma's anymore either. On the rare occasion that it does, it's no permanent.

Mr. Flopnuts 12-24-2008 03:23 PM

I bought a Vizio over a Toshiba. **** Toshiba.

KCBOSS1 12-24-2008 03:24 PM

Really cool. That's good to hear about the Plasma's. This is why I love the planet. I gotta learn stuff. It was a good year to watch the chiefs on 19 inches though.

WhitiE 12-24-2008 03:24 PM

Quote:

Originally Posted by KCChiefsfan88 (Post 5326270)
This might be a TV for dummies question but does lamp burn-out happen to LCD TV's as well?

yea but depending on the brand they usually last 60k hours

Mr. Flopnuts 12-24-2008 03:30 PM

Quote:

Originally Posted by KCBOSS1 (Post 5326279)
Really cool. That's good to hear about the Plasma's. This is why I love the planet. I gotta learn stuff. It was a good year to watch the chiefs on 19 inches though.

Good luck whatever you do. I hate it when companies don't stand by their products. I'll make you a deal. You don't buy HP, and I won't buy Toshiba.

KCBOSS1 12-24-2008 03:40 PM

Quote:

Originally Posted by Mr. Flopnuts (Post 5326291)
Good luck whatever you do. I hate it when companies don't stand by their products. I'll make you a deal. You don't buy HP, and I won't buy Toshiba.

You got it. I already have some HP stuff. But don't intend on buying any HP TV. What HP did you have a bad experience with?

bobbymitch 12-24-2008 03:43 PM

Post your problem on ripoff report dot com.

In your letter, did you inform Toshiba about interent posting your problem wherever you could? Many more companies are responding better if they see problems being broadcasted.

KCBOSS1 12-24-2008 03:48 PM

Absolutely....I told that that I would make sure that 50,000 people would hear about it. That I would tirelessly publicize my experience. I gave them every opportunity to respond with 3 different interviews. I told them that if I could cause 1000 people to think differently, it would cost them $1,000,000 worth of sales. Then I ask them if that was a good trade for their $75-$200 part (their cost).

KCBOSS1 12-24-2008 03:49 PM

I also told them that if they would just send me the part, that I would brag about their follow-up and service. So far, "sorry, we can't help you".

KCBOSS1 12-24-2008 03:52 PM

So I'll will help other folks with their tosiba decisions. It's the right thing.

I'm giving them until the first of January, then I'm going to contact different Consumer Products referral magazines, and wherever else. Just the planet has thousands of readers, right? so if just a few folk on here decide to look a different brand, it could cost them several thousand as I figure it. I imagine there will be a few after Christmas TV shoppers.

Blindside58 12-24-2008 03:56 PM

Do you have a speech impediment or are you really saying To-See-Ba? if so, that sucks...**** Tosiba! Toshiba on the other hand rules!

KCBOSS1 12-24-2008 03:58 PM

Quote:

Originally Posted by bobbymitch (Post 5326309)
Post your problem on ripoff report dot com.

In your letter, did you inform Toshiba about interent posting your problem wherever you could? Many more companies are responding better if they see problems being broadcasted.

No, but seriously, I am interested in posting it anywhere that I can. Thanks for the tip.

KCBOSS1 12-24-2008 04:05 PM

Sorry....Toshiba. My Toshiba sucks dude...Enjoy yours. Toshiba rules the salvage yard in my neighborhood. The most awesome looking paper weight out there.

Raiderhater58 12-24-2008 04:30 PM

I have right here on my desk a class action settlement against toshiba for their faulty bulbs, I didnt send it in only because I couldnt find all the information they needed. I have a 56 inch DLP Toshiba and have replaced the bulb 3 times in less than 2 years. I do also own a Toshiba LCD that I havent had any trouble with (knocks on wood) and I love it. Im not sure if its to late for you to do anything but heres a website that might help you www.DLPLAMPSETTLEMENT.com or call toll free 1-800-894-1766. I have a buddy that bought the same TV as me only a 62 inch and has replaced at least one bulb AND the light engine.

KCBOSS1 12-24-2008 04:56 PM

Quote:

Originally Posted by Raiderhater58 (Post 5326382)
I have right here on my desk a class action settlement against toshiba for their faulty bulbs, I didnt send it in only because I couldnt find all the information they needed. I have a 56 inch DLP Toshiba and have replaced the bulb 3 times in less than 2 years. I do also own a Toshiba LCD that I havent had any trouble with (knocks on wood) and I love it. Im not sure if its to late for you to do anything but heres a website that might help you www.DLPLAMPSETTLEMENT.com or call toll free 1-800-894-1766. I have a buddy that bought the same TV as me only a 62 inch and has replaced at least one bulb AND the light engine.

I appreciate it. I went on the website and it says that it is for 2004, 2005 models. Mine is a 2006, but I can assure they didn't get their problem fixed.

KCBOSS1 12-24-2008 04:57 PM

that light engine is the killer. $450 part on ebay last time i checked.

notorious 12-24-2008 05:05 PM

Horrible experience. I bought a Toshiba 3 years ago, only for the picture to fade out. Older line (three years old!) and they do not carry parts.

My family has owned several POS Sanyos that last FOREVER. How in the hell does a supposedly top of the line Toshiba get out-done by Sanyo?

I am enjoying my Panasonic Plasma now. Screw Toss-hiba.

IA_Chiefs_fan 12-24-2008 05:17 PM

Check out the Samsung LED DLP's. If you want a really big screen, that's the way to go!

KCBOSS1 12-24-2008 05:19 PM

Did you call Toshiba at all? I'm kind of like an old dog that keeps diggin' up the same bone. I'm going to irritate the crud out of them. I would buy another Toshiba LCD if they would send me like a 70% discount card or something. Throw me a new bone, cause I'm gonna wear this one out.

KCBOSS1 12-24-2008 05:22 PM

I went DLP thinking that it would out last the LCDs or Plasmas. Guess I found out better. I just don't think that you can't beat the quality and space saving of the panels.

Buddy Rich 12-24-2008 08:04 PM

I've owned a 50" Toshiba DLP for 2.5 years now and don't regret a bit. Damn thing is on all day long and I'm still on my first bulb. Lucky I guess.

Mr. Flopnuts 12-24-2008 08:10 PM

Quote:

Originally Posted by KCBOSS1 (Post 5326304)
You got it. I already have some HP stuff. But don't intend on buying any HP TV. What HP did you have a bad experience with?

Laptop. They sent me an email confirming it was shit, and not to their standards. I sent it in for repair on 3 different occasions. 3 times they sent it back, not fixed, and refuse to replace it.

'Hamas' Jenkins 12-24-2008 08:36 PM

I'd be wary of LED engine DLPs. Many models have had a slight geometry problem on the edges. Plasmas no longer have an issue with burn in, but the gas escapes the pixels slowly over time, causing a small, but steady degradation in the picture. LCDs basically use a large fluorescent backlight that just goes when it goes, but it is cheap and easily replaceable by the end user.

LCD gives you best combination of life, picture quality, low glare, and size right now, but a 46 inch TV will still set you back about 1000-2200 depending upon the model.

If you can afford it, get a Samsung.

mikeyis4dcats. 12-24-2008 11:22 PM

Quote:

Originally Posted by 'Hamas' Jenkins (Post 5326676)
I'd be wary of LED engine DLPs. Many models have had a slight geometry problem on the edges. Plasmas no longer have an issue with burn in, but the gas escapes the pixels slowly over time, causing a small, but steady degradation in the picture. LCDs basically use a large fluorescent backlight that just goes when it goes, but it is cheap and easily replaceable by the end user.

LCD gives you best combination of life, picture quality, low glare, and size right now, but a 46 inch TV will still set you back about 1000-2200 depending upon the model.

If you can afford it, get a Samsung.

educate yourself before you keep spreading falsehoods

http://www.crutchfield.com/S-jkuw3Mc...sma_myths.html

Skip Towne 12-24-2008 11:26 PM

Quote:

Originally Posted by mikeyis4dcats. (Post 5326861)
educate yourself before you keep spreading falsehoods

http://www.crutchfield.com/S-jkuw3Mc...sma_myths.html

Link didn't work.

'Hamas' Jenkins 12-24-2008 11:36 PM

Quote:

Originally Posted by mikeyis4dcats. (Post 5326861)
educate yourself before you keep spreading falsehoods

http://www.crutchfield.com/S-jkuw3Mc...sma_myths.html

Nothing that I said is false. Of course the pixels are sealed, that doesn't make them hermetic. It's physics. Gas will go from an area of high pressure to an area of low pressure. It can and does happen. That's why pixels on plasma's die. Furthermore, you can't recharge the sets, and I never claimed that you could.

Additionally, I never claimed that plasmas wear out, but rather they lose their brightness more quickly than other sets. It's demonstrable. About 1% for every 1,000 hours of viewing, which doesn't seem like much, and isn't perceptible to the person at home who sees it every day, but to someone from the outside viewing it against a new unit, there will be a large difference.

Here's the difference: LCD loses its brightness, you replace the backlight. Plasma loses brightness, you can't do anything about it.

Valiant 12-24-2008 11:58 PM

Quote:

Originally Posted by KCBOSS1 (Post 5326181)
:cuss:Here's my deal. I have had a 46" Toshiba DLP for 18 months (bought new). I am past my warranty on the TV. However, in September, I had to have the lamp replaced....$200. Not a big deal, not uncommon. One month later, my light engine went out. Took it back to the Toshiba guy......$600 parts and labor which I refused to pay. I can buy a new LCD for $750. So that's $800 repairs for a $1400 TV less than 2 years old. I called Toshiba and just asked for the part, telling them that surely they back their product better. I talked to two techs and a supervisor to no avail. I told them and wrote to the main office and told them that I would recommend against Tosiba to as many people as possible. Their light engine probably them $50-100, and they won't send me one. I told them that I would gladly pay the labor...but nothing doing. I'm going to cost them that times 1000, by the time I get done passing on the word of my Tosiba Paper Weight.....soon to be salvage yard decoration.

I have had good luck with Toshiba before, and bought this one based on that experience but this one has been a total lemon. IF YOU ARE LOOKING TO BUY A DLP OR FLAT SCREEN TV AND ARE LOOKING AT TOSHIBA........I RECOMMEND THAT YOU THINK ABOUT MY EXPERIENCE LOOK AWAY. If you already have a Tosiba, I hope that you have better luck than I have with them.

That sucks.. That is what you get though for buying an off brand tv..

Buy Toshiba, Tosiba just sounds like it wouldn't work..

:)

googlegoogle 12-25-2008 02:49 AM

Do you know any Tv repair people that might be able to look at it? DLP light engines don't look too complex to fix as long as the chip is fine.http://www.optomahometheater.com/howto/b2_1.asp

Seems a lot of problems with this type of tv.

http://www.fixya.com/support/t224933-light_engine
http://www.ripoffreport.com/reports/...Off0275629.htm

Stewie 12-25-2008 08:13 AM

Quote:

Originally Posted by 'Hamas' Jenkins (Post 5326872)
Here's the difference: LCD loses its brightness, you replace the backlight. Plasma loses brightness, you can't do anything about it.

LCD backlighting degrades over time which skews color rendition.

'Hamas' Jenkins 12-25-2008 08:23 AM

Quote:

Originally Posted by Stewie (Post 5327031)
LCD backlighting degrades over time which skews color rendition.

And LCD backlights are replaceable.

Stewie 12-25-2008 05:19 PM

Quote:

Originally Posted by 'Hamas' Jenkins (Post 5327037)
And LCD backlights are replaceable.

\

Some are. Depends on the manufacturer. It's a waste of time, money, and effort. I have yet to see an LCD that can keep up with a plasma. The plasma technology is inherently better than LCD, but the LCDers are busting their asses to keep up with plasma technology developed in 2001 (it's 2008/09 BTW). It's funny that the "energy consumption" issue has gone away. To get LCDs to 90% of the performance of a plasma their wattage has grown considerably. It's not the panel, it's the ICs required to produce the best picture.

jjchieffan 12-25-2008 07:41 PM

I know of another incudent with Toshiba that is similar. I have a friend who has a computer shop, but he also works on TV's. He warned me against Toshiba as well. He has had dimilr issues with them. In particular, he has tried to fix Toshiba TV's in the past. But the parts are not done like most TV's. They won't sell an individual component that costs less. They will only sell one unit that contains multiple parts, for a ridiculous price that makes fixing the TV too expensive. He says he has ran into that issue over and over. He too warns people not to go with Toshiba. So take heed in this warning. I know I will..

bowener 12-25-2008 07:53 PM

Quote:

Originally Posted by KCBOSS1 (Post 5326181)
:cuss:Here's my deal. I have had a 46" Toshiba DLP for 18 months (bought new). I am past my warranty on the TV. However, in September, I had to have the lamp replaced....$200. Not a big deal, not uncommon. One month later, my light engine went out. Took it back to the Toshiba guy......$600 parts and labor which I refused to pay. I can buy a new LCD for $750. So that's $800 repairs for a $1400 TV less than 2 years old. I called Toshiba and just asked for the part, telling them that surely they back their product better. I talked to two techs and a supervisor to no avail. I told them and wrote to the main office and told them that I would recommend against Tosiba to as many people as possible. Their light engine probably them $50-100, and they won't send me one. I told them that I would gladly pay the labor...but nothing doing. I'm going to cost them that times 1000, by the time I get done passing on the word of my Tosiba Paper Weight.....soon to be salvage yard decoration.

I have had good luck with Toshiba before, and bought this one based on that experience but this one has been a total lemon. IF YOU ARE LOOKING TO BUY A DLP OR FLAT SCREEN TV AND ARE LOOKING AT TOSHIBA........I RECOMMEND THAT YOU THINK ABOUT MY EXPERIENCE LOOK AWAY. If you already have a Tosiba, I hope that you have better luck than I have with them.

Start a free website showing this tv on a table holding down the corner of some papers. Invite more people to do the same with busted electronics, then get all people, us included, to click and search for your site on google so that when people search for toshiba TV's your site comes up first. Think of it as a new "FAIL" style mockery of consumer goods. You could dress it up in a sheet and say its a dolly for your daughter and show her dragging it around the driveway playing with it :shrug:

Just get your point across in an entertaining manner. It will catch on.


edit:

Quote:

Originally Posted by jjchieffan (Post 5327482)
I know of another incudent with Toshiba that is similar. I have a friend who has a computer shop, but he also works on TV's. He warned me against Toshiba as well. He has had dimilr issues with them. In particular, he has tried to fix Toshiba TV's in the past. But the parts are not done like most TV's. They won't sell an individual component that costs less. They will only sell one unit that contains multiple parts, for a ridiculous price that makes fixing the TV too expensive. He says he has ran into that issue over and over. He too warns people not to go with Toshiba. So take heed in this warning. I know I will..

I have a checy and the sunroof broke on it. Well, not the sunroof, but a metal (pot metal) hook that holds the bug/wind shield broke. I went about 6 months without getting it fixed, but it was under warranty so I decided to get it done. Went in and told them, showed them the broken hook and asked how many minutes it would take to replace the little guy. They look it up and looked pissed/confused. Apparently GM wont sell the $.45 piece of metal, you have to order then entire sunroof kit, all $350 worth of it, including the glass. They then have to take down your entire ceiling and remove the entire old sunfoor and install the other roof kit to replace any part that is busted on it. It was there for 7 hours of labor to replace this ****ing hook that is 1 inch long, would have cost me well over $600 including labor and parts.... GM really has their shit together.

For the record, JB Weld wouldn't hold strong enough.


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