eBay question
 

I sold a concert festival ticket today on eBay and the guy sent me money via PayPal.

I priced it way below face because the concert is on Friday and I had to sell fast and FedEx overnight (sending tomorrow).

6 hours later he sends a message saying "I'd like to cancel this order please"

Because of the lack of time left for me to get this out to someone I'm inclined to say no, you already paid me, and took my listing offline.

Am I in the right to do so?

Absolutely

Too bad guy

Yeah. Too bad for him. He owes you money.

I already have his money.

I'm just worried about my 100% eBay rep taking a hit because this guy has buyers remorse.

eBay asks you if you if you accept refunds before posting the listing, if you put no then you're set.

I put returns not accepted. I haven't shipped it yet so I don't know what the rule is there. He just sent me another message saying he can't make it. Maybe in the morning I will tell him I'll post it again and if someone buys it by 3 pm then I'll let him off the hook.

Idk the legality of that. What kind of person pays $400 and renegs?

You're screwed unless the guy is nice.

PayPal changed their policy last year. Buyers have 180 days to reverse purchases, for any reason.

Good luck.

I ****ing hate eBay. Now I remember why I stopped using it.

I thought that when I listed it it said I was covered under PayPal Seller Protection.

Whatever I'll deal with it in the morning. I just don't want to be hit by the PayPal fees. If I have to return the money back to the guy he's paying the fees.

You can chose not to do returns, not refunds. I know Ebay/Paypal pretty well and you are better off relisting and moving on. When you refund him the paypal fees are a part of that refund so you won't be out the Paypal fees. if you go ahead and ship them the guy will probably screw you over and say he received an empty package or something then you are out the tickets and money

No.

As I posted earlier, buyers now have 180 days to file a claim.

PayPal, as a seller, sucks.

Im not sure what your disagreeing with here

Saying "No Refunds" is meaningless.

PayPal will take the money from your account if a file is claimed, period.

At that point, it's all on you to prove that you are entitled to get your item and money back.

All of the rules have changed. eBay sucks as a seller.

Yes the OP said he selected "no refunds" but its actually "no returns". He hasnt shipped the item yet so "no returns" is meaningless. Even if he ships it the buyer can screw him over which is what you are saying.

Wrong.

The buyer can screw him over even if he doesn't ship it.

The buyer can claim fraud, leave a bad rating and screw him with PayPal.

Unless you're a high volume seller than can handle bad customers and frauds eBay is awful and nothing like it was in the 90's and early 2000's.

I sold more than 500 fairly high dollar items on eBay before the change and I'll never sell again on their site.

Too many scammers.

Really? Are you an eBay seller? What's your rating?

What's your eBay store?

lol, the buyer wants to cancel, why would be bother screwing him over if he cancels the order. Even if they leave neg feedback all he has to do is prove the buyer requested the cancellation and the feedback would be removed. He also cant screw him over with Paypal because the transaction would be cancelled and refunded. Whats he going to do to screw him over when the payment is already refunded? Trust me, Im well aware of the scammers especially when it comes to international shipping.

I have 400 or so feedback. Used to sell a lot of tickets before Stubhub became so easy and a much smarter way to do it.

Anyway, you can ask for a reverse in a certain time, but that doesn't mean the buyer will get it. You're acting like there is 180-day return policy on everything. There isn't. And "I can't make it" isn't a valid reason for cancelling a transaction for tickets.

However, that doesn't mean the buyer can't lie and **** with the seller and claim they never received the tickets or some shit.

A last-minute ticket sale on ebay is a terrible method. If no pdf or barcode to sell on stubhub, my last resort would be craigslist.

I'm not sure about that. eBay basically never removes a neg feedback no matter how BS it is. Not saying it is impossible, but they really don't like to do it.

Because, you buttducking moron, the buyer can accept the item, use it, then claim it's defective or not as advertised for as many as 179 days after purchase.

If you don't think this happens every day, you're even dumber than I suspected.

Yup and i'm betting thats what they will do if he doesnt just cancel and re-list.

I thought that even if you put 'no returns' the item can still be return if 'item not as described.' That doesn't really fit for concert tix, so you should be good. Although...you can never underestimate the assholes who will claim they never got the thing you sent. Even if sent certified or registered or whatever.

Your "if sold by 3pm" idea is reasonable, but if they don't sell...
I don't know how much money it is, but I'd likely take my chances and not refund the money and send the guy his tickets. It's a pretty big lie to sign for something and then accuse you of sending an empty envelope. I'd gamble on him not making that claim.

Didn't you get an e-ticket that you can download and sell on Stubhub--that's the way to go.

Stubhub is owned by eBay, which is crap within itself, but I digress.

Purchasing tickets on eBay is far different than most items, especially musical instrumentt, pro audio gear, etc.

As I mentioned in the last post, PayPal protects buyers for 180 days. So if you send an item in perfect working order and it arrives in perfect working order, but the buyer says on day 179, "Item not as described", PayPal will put a hold on your account, refund the buyer and in most cases, allow the buyer to keep the item.

Maybe it's still fine for clothes and other items but it sucks for bigger ticket items, although the whole "refurb" scam has taken a life of its own, from my understating.

Bottom line: stay away as a seller.

I'm sure people do it, but that's a pretty bold move.

Actually you can have one removed without even talking to a rep now. I requested removal of one a while back and because of my first one it was automatically removed once I submitted the request.

As a seller or buyer?

Power Sellers have to jump through hoops to get a negative removed.

It's easy for a buyer.

what the **** are you even talking about? God you are stupid. I never said the buyer can't claim it's defective. I'm suggesting the OP cancel the transaction refund the buyer and re list it to avoid getting scammed. Do you speak english?

seller (powerseller account)

:facepalm:

:hmmm:

Dildo stuck in your ass again?

So your telling me that if you sell hundreds of items per year while people are falsely claiming that they didn't receive their items or claiming defective items, etc, eBay will side with the seller?

That is the exact opposite of my experience, especially with international buyers.

I will never, ever sell to an international buyer, ever again.

It's supposed to be "significantly not as described, and you're going to have to prove it. Anyway, it is a bitch and yes, I would avoid as a seller.

I've never had a problem at all with Stubhub though, although their buyer fees make Ticketmaster's look cheap. It's basically 20% of the ticket price.

Mine? You're the butt**** that's talking out of his ass.

No, i'm not telling you that. Where are you getting this?

I am saying if the OP CANCELS AND TRANSACTION REFUNDS IT AND DOESNT SHIP IT the buyer can't screw him. If he ships it then he can get screwed by the buyer saying they received an empty package. The buyer cannot just say they didnt get it anything under $250 and the seller is protected from that. Anything over that amount the seller has to use signature confirmation. If the buyer says they received package but it was empty then your just screwed.

I started selling international again but only with the global shipping program. That way international buyers can claim they didnt get something but as long as Ebay received it from you your covered.

I've sold items that were perfect when I shipped, only to be negged as "not as described". Not only were they not returned but I lost the money.

There was only one time in which a bad transaction turned out in my favor. I shipped a keyboard module to NoCal and it arrived destroyed. The buyer was cool, sent it back via Fed Ex and sure enough, it was trashed. A Fed Ex rep came to my house after a several conversations and fortunately, I took pictures of the packing.

Fed Ex refunded me and I had it repaired. I re-listed and lo and behold, the same guy purchased it. It arrived safely.

Good for you but man, I am done forever with international.

I know that people that run businesses rely on it but as an occasional seller (and with software, far less than ever), it's just not worth the hassle.

FYI, for anyone reading this that needs or wants to sell pro audio, guitars, basses, amps, drums, etc., Reverb.com is awesome.

Can't recommend it enough.

Reverb.com.

I think that policy just changed. I receive a lot of items not as described and recently I noticed you have to request a return. It used to automatically open a case which would lead to a refund regardless of if you returned the item or not. I hated the way it was set up before as they basically made me open a case even if I just wanted to return it

Just FYI the "ticket" is a wristband with an RF tag in it. Or else I would have just sold on stubhub. The ticket has to be physically sent, from South Carolina to California, unfortunately.

Just a little side story on ebay buyers...I used to be more involved in buying/selling old coins. As you might assume, price is highly dependent on condition and its condition grading. Often the condition is certified by a professional service, sometimes not.

So, savvy buyers scour ebay for stuff that they think are under-graded. And they look for ungraded coins that aren't presented well, like because of a bad pic.

So, they buy the coin.
Then they immediately re-list it with the improved presentation and a description saying it will likely grade higher if certified. Sometimes they sell. But if they don't sell...they just file for a return and say it "wasn't as described" because of an imperfection they didn't see on the listing.
Its a great method...you're basically borrowing someone's inventory and seeing if you can sell at a higher price. If you can't, just return it.
It's BS. eBay has made selling really shitty.

Well, that's good but it's probably because so many sellers left for other avenues.

The blame shouldn't lie with most sellers: It's on the buyers that are scammers.

Yeah, Ebay hasn't been doing well lately. I think they have finally realized you can't continue to screw over sellers, the ones that actually pay Ebay. That said, they will always lean in favor of the buyers

Buyers that file too many complaints eventually get banned..or are supposed to anyway

It's really a shame. It really used to be such a great marketplace but for many reasons, it changed and it's just not worth the hassle any longer.

As another aside, some of the bigger online coin dealers will actually videotape themselves packing your box, sealing, addressing, and putting a unique stamp on the box that if disturbed, would indicate tampering. They send you a clip of it.
Not a foolproof method, but it surely cuts down on people saying there was nothing in the box or it was empty on arrival.

Yeah, I've been doing that lately, too, even on Reverb.com sales.

Fortunately, I haven't had any issues but it just seems like that as a seller, it's best to protect yourself as best as possible.

I feel for those that make a living from sales on eBay. What a nightmare.

I'm seldom on there anymore, but occasionally I'll click around for stuff. It seems like the auction model is nearly dead. It is mostly Buy it Now or Best Offers. Which is ok, I guess. If I want something, I'd rather not wait a week to see if I get it. I'm sure there are some categories where an auction is more standard though.

This goes back a ways, but I recall first getting really pissed at them when they started essentially requiring Paypal and then also charging a seller fee for shipping charges. It was generally a relatively small amount, but the principle...shipping isn't profit to me. Why should ebay get another buck because it is $10 to ship? I guess it is to kill the deals that were $1 for the item and then "$100" for shipping. Still, it's BS.

I sold $6k worth of gear in 2014 and eBay/PayPal took 13% before shipping.

To me, that's insane.

And if you don't offer free shipping, it's extremely difficult to make a sale, IME.

Yeah thats exactly why they did it. You would think there would be a better solution, but this solution puts more money in ebays bank so...

I ****ing hate ebay. it's basically turned into an on-line store, instead of bid site for the most part.
virtually everything I search for is a 'buy it now' that's the same, or higher, than anywhere else you can get it on the internet. I haven't bought from Ebay in probably 3-4 years.

any savings I "might" have in an auction, is far outweighed by the PITA factor. So I'll just buy whatever I need new from a legit site./ retailer.

Yeah their fees are crazy as are some of their policies if you are a seller. I did spring cleanup every year and dumped a bunch of stuff at one point in time. Between the high fees and not being able to leave a buyer negative feedback anymore when they screw you over, it's not often I use ebay for much.

Most of the time anymore I just use Craigslist . I know every scam there is on there with buyers at this point. I just love the out of state text scam artists that say "I'll send you PayPal and have someone come over and pick the item up." Once you weed through those lowlifes, it's a good way to sell stuff and there are no fees.

I buy a lot of stuff through Amazon Prime, but once in awhile I will still find a better deal on ebay, it's probably 60/1. You can still get jerked around on Amazon as well, but they will always take care of you. I had an old blender kick the bucket three weeks ago. This thing was probably 15 years old, I don't use a blender very often. I "found a deal" on a new Ninja and figured what the hell, this thing will last me another 20 years.

Fast forward, I don't hear anything from the seller, and emailed it for a tracking number. It sends me a tracking number and the item is headed for NY, I'm in MT. It turns out the seller did this about 60 times to people in 48 hours. I called Amazon and got the money refunded. At this point, an item either has to come directly from Amazon, or the seller has to have a lot of positive transactions, or I won't buy.

he won't lose a claim for an item like this if he ships it signature required and they sign for it. It's not like they can claim it was broken.

Craigslist was awesome when in debuted in Los Angeles back in 2000. I sold bedroom furnitures, desks, pro audio gear, computers and more until about 2004, when the scammers and thieves began ruining it. I've sold 2 items on Craigslist since but fully vetted the people coming to my home.

I had a perfectly new bass cabinet that cost more to ship than the asking price, so I really had no other choice. The purchaser was a 61 year old AT&T tech who proved his identity via email and over the phone, so I was okay with it.

These days, I'd rather donate. Just last night, I replace two older but still working 24" LCD monitors with ultra thin Samsung LED's. The old monitors are power consumption hogs and have a gigantic footprint on the desk. But instead of trying to get $50 bucks each or whatever, I'll just drop them off at Out of the Closet and take the deduction. It's not worth putting them on Craigslist because inevitably, someone will say "Can I try it out?" and want to come into the house. No thanks.

I wish I could find the exact email but in 2004, my wife decided to sell this really cool looking (but not very functional) glass desk that she had in her office. I posted a Craigslist ad and got a response from a really hot 24 year old Asian chick that was a "BDSM Mistress". She offered a 2 hour session in exchange for the desk (supposedly, no sex involved).

Had I been single...:D

Sadly, I don't trust anyone these days. The buyers could say "The tickets weren't in the envelope!" or "The tickets were bogus!". Ebay and Paypal would refund the buyer his money, suspend the seller's account and totally screw him over.

I've seen and heard it far too many times to trust anyone anymore.

Unfortunately this - Ebay as well - Ebay has sided w/ the buyer like never in their history - it started about 3 yrs ago.

sorry bud - Dane is correct.

Let us know the result Buck - I'd like to see Ebay pony-up and side w/ you - it seems 'right' to me to do so.

short of them flat out claiming it wasn't in the envelope, it's highly unlikely. Plus, given that Buck has proof they tried to get out of the sale, that would be some tough claims to swallow.

I have over 2000 deals on ebay w/ 100% feedback - but never mind - I'm sure you're correct. Let me know if you want to make a bet on it. :)

I've had a couple of claims, but never lost. So long as I provided evidence, I've prevailed. I know it happens, but hasn't been my experience.

Yeah I get it, I never let anyone from Craigslist in my house either, or if I had to, I would have my two Dobermans in the background. If I'm selling something, I generally have it right by the door or along side the house.

If they look sketchy at all I also have my Glock 20 on me tucked away. You never know if some slippery Larry is there to case your place. It's always better to be smart about it rather than sorry.

I can also say I have never been offered a two hour rub down from some "BDSM Mistress" for a trade. ROFL

That's right bitch ROFL

Awesome

Is that just ****ing great or what?

LMAO

I have sold around 25k of high end Car Audio gear (Old Phoenix Gold, old JBL GTi, etc.) and never been screwed.


Someone tried with a pair of Adire Koda components. I had the serial numbers with photos of the speakers before shipping. The guy said one basket was bent so I requested a pic. The serial didn't match so I called him on it. Never heard from him again. LMAO

That is indeed a classic.

"No money but I give you....happy ending?"

http://www.demotivationalposters.org...1390323202.jpg

Save your receipt and shit and wait for the paypal chargeback, turn in the evidence to paypal and your free man~

lol

I am with Dane on this.

Ebay likes to side with the buyer even if they don't pay. I cleaned out the closet and have been selling things and had issues with 3 buyers.

The One I won: I had a lady who had a purchase and there was postage due on it because I bought the postage from USPS.com and not through ebay. She tried to claim I owed her for the shipping, which was worth more than the item. She tried claiming the item did not match the auction. in the end I won because the shipping she paid in total matched the auction price but it was a pain in the butt.

Another guy just didn't pay, had 100% feedback. I opened a ticket and ebay suggested I close it and relist, I left the ticket open a few weeks and figured they were never going to do anything about it so I relisted the item. Still waiting to sell it.

One guy bought something then gave me a sob story of not being able to pay his rent even though his bid was at the last day. I just let him go. it is not worth the trouble opening a case.

Good luck.

Ebay is nice when the people on the other side are nice.

I would just slam people that wouldn't pay for their auction back when a seller could leave negative feedback. I would toss out things like, Deadbeat, likely goes to cemetery and digs up graves for free jewelry AVOID! Another nonpayment, I guess crack sales must be this week?..DEADBEAT. Must be hard to pay for item when you're back in jail?

I figured I would at least my pound of flesh for wasting my time. I ended up getting a warning from ebay once because my negative feedback was too mean. :eek:

I'm done selling anything on ebay.

Update:

Sent tickets anyways. He thanked me for sending them. He didn't know what a tracking number was, nor did he have any activity previously on ebay.

I could be getting super scammed, but I can't do shit with the tickets at this point, so I bit the bullet and sent and documented everything.

Dude

Zero feedback history?


:eek:


Good luck. You are going to need it.

If he was trying to scam me in that way he wouldn't have asked to cancel the order, he would have collected the item and then done a chargeback later.