Sprint's Parting Shot
 

After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand.

Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right?

WRONG.

Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this ****-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me. :rolleyes: So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle.

Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ****ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ****ing dollars for three days worth of service I never used.

If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU.

**** YOU SPRINT

4321

That is all.

This is exactly why I have a pay-as-you-go phone, (I use it for emergencies only though). Cell phone companies have a rep for fuggin over ppl. Sry u had to go through that BS Frazod. I hope AT&T treats u better.

Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.

love me some net10...

Me too. I just cancelled my landline.

Who do you use for your pay as you go?

I like to think AT&T can't be any worse than Sprint, but I think at the end of the day they're all horrible. You've just got to pick your poison.

But even as awful as Verizon was (shitty carrier before Sprint) at least they didn't come back a month later and try to rape me for over $300.

I been trying to tell all of you that forever. The truth of the matter is Sprint's Customer Service now ranks higher than both ATT and Verizon. I am sorry this happened to you. Just file a dispute. Contact the Collection Agency in writing requesting a copy of the bill. They have to provide it to you in 35 days or they are ass out. Again, I am sorry this happened to you as Sprint has really put a lot of time and effort into improving our customer service.

i have to admit it makes me snicker hearing these stories considering i no longer work there and as such, no longer feel compelled to defend them in any way, shape or form.

Verizon did something very similar to me.

How does canceling three days into the month amount to a $93.12 fee?

no elevator speech awards for you pete! ;)

Shit, I am just biding my time until the axe comes back around.

oh well, if the cycle's the same as it's been, you've got at least 6-8 months.

Well, it's just one of those basic Motorola TracFones from Target where u buy the airtime cards to add minutes.