Quote:
Originally Posted by gblowfish
The KC Star story is here:
http://www.kansascity.com/news/local...e73691612.html
Part of the story:
"All this because a woman in Frank’s line that day wanted to buy a gallon of the sweet tea. She told Frank a store in a neighboring town had a sale price that Wal-Mart was supposed to match.
She didn’t have the ad, as required, but she didn’t need it with Frank. He’d always made it a point to keep up with prices at other stores, so he let her have it at the sale price.
That got Frank called in and fired after nearly 20 years.
“The bosses said I made up an imaginary price,” he said Thursday.
Frank went to Willow Springs and got an issue of a local paper that showed he was right about the price of tea." |
So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person. He has gone through the entire disciplinary process. In most companies, that includes multiple steps that include coaching, retraining, verbal documentation and finally written documentation. So you've had multiple conversations with this person about following the rules. This person continues to ignore the rules. How should it be handled?