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Originally Posted by Stewie
I wonder how many customers took advantage of him knowing he would give discounts without any price-matching proof? I'm sure some of those protesters are mad to see their discount go away.
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Originally Posted by bigbucks24
It would also make him popular with people that are trying to get a cheaper price. However, we don't know if he ever gave away an incorrect discount. We do know that he gave away 20 times more discounts that any other cashier, which in and of itself, is a red flag. But it sounds like he wasn't terminated for excessive discounts. It sounds like he was terminated for violation of company policy.
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Originally Posted by vailpass
The customer is required to produce a copy of the ad, according to the article. She did not have a copy of the ad.
Whether the cashier got the price matching correct is irrelevant.
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Originally Posted by bigbucks24
So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person. He has gone through the entire disciplinary process. In most companies, that includes multiple steps that include coaching, retraining, verbal documentation and finally written documentation. So you've had multiple conversations with this person about following the rules. This person continues to ignore the rules. How should it be handled?
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Originally Posted by gblowfish
The KC Star story is here:
http://www.kansascity.com/news/local...e73691612.html
Part of the story:
"All this because a woman in Frank’s line that day wanted to buy a gallon of the sweet tea. She told Frank a store in a neighboring town had a sale price that Wal-Mart was supposed to match.
She didn’t have the ad, as required, but she didn’t need it with Frank. He’d always made it a point to keep up with prices at other stores, so he let her have it at the sale price.
That got Frank called in and fired after nearly 20 years.
“The bosses said I made up an imaginary price,” he said Thursday.
Frank went to Willow Springs and got an issue of a local paper that showed he was right about the price of tea." |
Having read all of this, I have a new theory.
Reviewing the facts, we see that he was keeping tabs of prices at other stores, he was giving out discounts at 20 times the rate of other cashiers, and he wasn't requiring that they provide the competitors' ads. We also know that he was very customer-friendly.
My theory is that he was telling people at the counter that a lower price was available without them asking, and then he was ringing it up at that price for them voluntarily. If so, that's a big no-no.