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We have the king and got it about 7 years ago. I was having problems waking up with lower back pain and once I found my number, problem solved.
We paid roughly 3k for ours. It was a middle tier that was on sale. I should note that when we first bought our king bed, the original mattress we purchased was 2700, so for the price, it was worth it.
If you're worried about it sleeping hot, there is one model they have that has the gel in the mattress that disperses the heat. For me, I just need a pillow for that.
The only thing that has needed service thus far is the wireless remote that runs the pump, the LCD display went out. No biggie.
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