From what you've told us so far:
You moved out, left your forwarding address and received email confirmation that your keys had been received.
Then you did nothing for 30 days until you finally wrote an email (of all things) and since you didn't get an immediate response (****ing millennials) you're panicking.
Dude....
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Life is like a dick. Sometimes it gets hard for no reason, but it can't stay hard forever.
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