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It's quite possible that they're ****ing slacking and haven't even assessed the unit. Or haven't finished with any repairs and don't know what to charge you yet.
There could be a number of reasons.
This is why you don't wait 30 days to take action.
Give them 1-2 weeks and start pressuring so they know not to **** around.
If you're a pain in the ass they'll want you taken care of and out of their hair.
Tomorrow, get on the phone and blow their phones up.
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Life is like a dick. Sometimes it gets hard for no reason, but it can't stay hard forever.
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