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If you build a rapport with an official and treat them with respect then you can sometimes get the benefit of doubt and can even point out penalties occurring against you. But if you berate and admonish officials then they're may ignore your calls for penalties on the other team.
I bet Andy says a lot more to officials that we don't see, but he isn't blowing his top and probably does a lot of his communication prior to the game. But Andy also isn't a hot head and is usually pretty damn level throughout games.
Treating people with respect is always the best route to take.
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WE FIRED BOB SUTTON 
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