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Absolutely call them. I lost my PC a month ago and had the same issue getting into Kraken on a new device Had a video conference where I had to show proof of me (DL). Was also asked a security question, last 2 or 3 transactions, PIN, and estimated balance. I stressed but it went fine. And the service was well done. Really.
No more advice from me but CB fees are far higher than Kraken and its not a shitty exchange. CBP is your average and easier to transition to.
Last edited by eDave; 05-13-2021 at 09:34 PM..
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