[Raiderhater]

The replacement plans we offer are supposed to be different than extended warranties, they cover more and you do actually cash in on them if there is a problem (I just had a gal yesterday, and one today replacing items with their plans). I do believe that these are good plans in some cases (I don't agree with the $5 ones on a $15-20 items), and I don't make a dime for selling the things, nobody at Best Buy works on commision. The idea is that if we aren't working for ourselves, than we are working for the customer, but I am learning that isn't quite true. I mean it is, but we are also working for the company, who puts a lot of stock in numbers, making the stores very competitive against each other meaning we push some things on customers when they don't really want it (MSN ISPs are the very best example, but don't get me started on that issue).

And the mark up on these plans are staggering. When i bought my car stereo I got the service plan to go with it, and because of my employee discount (5% over cost:D) what is normally a $40 service plan cost me 6 some dollars (why not get the d@mned thing at that price?). So it is understandable why the company pushes the PRPs and PSPs, the problem is the pressure we have to maintain a certain level of sales. We are expected to have so many dollars worth in PRP's (and PSPs as well, but those are not as big a concern to my department) for so many dollars in revenue, yet they want us to give pressure free presentations, and I can tell you the ones who are doing well with there sales aren't exactly pressure free. So I am in kinda a tight spot right now not being able to sell the things like they want, and not wanting to pressure my customers, because i still think and act like a customer myself. And that makes it very, very tough.


Hader,
wondering how much longer he will be enjoying that great discount