Quote:
|
Originally Posted by Rain Man
Here's the letter that I just faxed to GRANITE DEPOT:
I will offer you a choice on this matter. If you feel that you really deserve the $445 in payment to fix your own repeated errors, then you can charge my account. If you do so, I will also inform my contractor and my architect of my bad experience with Granite Depot, and I will recommend against any other people I know making a purchase from Granite Depot. I should note that I am a consultant and one of my clients is a homebuilding association and another is a developer, so I know quite a few contractors. Or if you prefer, you can do the fair thing and fix your error and install the backsplash at no charge. If you do that, I still cannot speak positively of my experience with Granite Depot, but I will pledge to not speak negatively of your company. It’s your choice.
Rain Man
|
Great letter till this part. You needed to tell them you were not paying for it, see if they give in. Trust me they are going to bill your ass. They don't give a shit.