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Originally Posted by Phobia
While I don't think they should eat the entire $445, they should make some other concession. Obviously, they're not handling it well.
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Yeah, she handled it very poorly. Her contention was that she had told us that the backsplashes would be extra yadda yadda yadda. I don't agree with that, but even if I did spot her that, they have repeatedly failed to get the order correct. I keep ending up being the one that tries to keep it from falling through the cracks, and they keep forgetting to add it to the order.
I can handle mistakes. What burns me is when people won't admit that it was a mistake.