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Originally Posted by Phobia
I don't blame you. We hate homeowners, too. But it's not your fault. It's a human nature thing. People are incredibly protective with the largest investment of their life - as it should be. They also expect to get a lot of work for a little bit of money. This is where bad blood comes in. People have no problem spending $79 for $1.25 worth of leather, plastic, and rubber with a Nike swoosh on it but they don't want to spend too much markup to the guy working on their largest investment. It's a strange phenomona. Don't ask me to explain it. I used to be you when I was on the other side of the fence.
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People that are spending the money can say, I hate blah, blah, blah. It may not be right, but they're spending the money and they have a right to expect excellent service. If contactors hate home owners, that's a big problem with the industry as I assume, home owners are contractors bread and butter.