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Originally Posted by Bugeater
Very good, there are a lot of contractors who aren't thorough with their bids, or even worse just give verbal bids. I'd like to add that the customer also should NEVER "assume" something is included in the price. I try to be very clear when I present my proposals that if something is not specifically listed that they're expecting, they need to check with me about it.
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Yeah. I've obsessed over this all afternoon because I'm so ragingly angrily furiously annoyed, and there were four screwups. The first was not giving me complete pricing in the first place. The second was acting like they didn't screw up in the first place. The third was not correcting the order. The fourth was not acknowledging that they didn't correct the order. If they made a mistake and it costs me more, I can deal with that as long as I'm convinced that it was an honest mistake. The part that continues to chafe me is the fact that they still can't get the order right, and are still unapologetic about it.