I think I saw an ad on TV for
www.angieslist dot com
This site was specifically targeted as a location to give good or bad feedback, and search what others have had to say about carpeters, plumbers, companies in your area.
Fillet them there for starters. You've already got the post typed...copy, past, send.
Quote:
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Originally Posted by Rain Man
I think this only happens because there aren't good forums for people to share their bad experiences. That guy can move on and always find someone who hasn't heard of him.
The funny thing is that I just spoke on a conference panel this week about customer service and what constitutes excellent customer service. We talked about how to handle customer complaints and how to prevent customer complaints, and what defines good customer service. In handling complaints, the common theme that I heard was that it's better to not do battle with a customer, even if they're not reasonable, because in the long run you're better off with a happy customer than a mad customer.
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