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Originally Posted by patteeu
I have to admit that I find that hard to believe. What are some examples of sleazy customers?
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First thing to understand is that in life you get out of it what you put into in generaly speaking. I decided early on that the Car business had it's reputation and that did not have to define me. As was said previously, if you treat people the way you would want to be treated then they will respect you. Respect will not in and of itself sell cars, but it helps. Respect is what has kept me in the business for as long as it has. I have served in this business in many capacities and am currently dealing with commercial customer's who are no less demanding, but much easier to deal with.
At any rate, it is because of the reputation that most people are jerks when they come into a dealership and I understand that, although that doesnt discount the fact that even though you are simply trying to earn their business by being upfont and honest they continue to act like idiots.
I have even heard it said that when buying a car even a preacher leaves his Bible at home. I doubt that is true for all, but I know the majority will do anything just short of selling their own grandmother to get a deal. So, my statement was to that buyer, which represents no less than 50% of the retail customer's, who will tell you anything or do anything to save a buc or two.
Please don't misunderstand, I realize that there are bad apples in this and every other business, but to assume that more than 20% of the selling industry is that way would be rediculous. As I said originaly, the sleaziest people I have met, have almost always been the customer, who as I said are almost willing to do anything to save a buc.