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Originally Posted by Rain Man
Yeah. I've obsessed over this all afternoon because I'm so ragingly angrily furiously annoyed, and there were four screwups. The first was not giving me complete pricing in the first place. The second was acting like they didn't screw up in the first place. The third was not correcting the order. The fourth was not acknowledging that they didn't correct the order. If they made a mistake and it costs me more, I can deal with that as long as I'm convinced that it was an honest mistake. The part that continues to chafe me is the fact that they still can't get the order right, and are still unapologetic about it.
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Backcharge them for the time you spent attempting to correct their error. Be sure to make it more than the $445 that they want. Then after they refuse to make things right, find a lawyer and sue them for the total price of the granite and installation.
After the charge is placed on your credit card, dispute the charge as it is bogus.