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I own an automotive repair shop and am extremely offended by some of the comments here. I am in no way defending Jiffy Lube as I spend a great deal of my time convincing customers that not all shops are like this.
Quick lube places DONT employ mechanics OR technicians! They have lube people who worked at a fast food joint yesterday. There is a HUGE difference, my techs are all ASE certified, master techs. Anyone caught overselling in my shop would be fired on the spot. In my business, reputation is extremely important.
One thing I find interesting is that someone (when you are paying the bill) would take there Lexus to Walmart for service. Then when Walmart screws it up (and they are likely paying the bill) you then take it to Lexus.
What Jiffylube did is as wrong as it gets but please dont assume everyone in the industry is this way! We are regular people with families, like everyone else. We are trying to make an HONEST living just like you.
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