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Hate to point this out, but your return policy on phones is only 14 days, not 30, and if it's not defective, you'll have to pay a termination fee.
Moreover, the "dumbass tech" was most likely looking for a small sticker on the phone that indicates water damage. It will have red or purple x's if it's fine. If it got wet, then they will blur and the person will know what happened to it.
Yeah, Sprint sucks. It's a complete crapshoot to get a competent rep on the phone, but it's like that with anyone. Verizon is a completely hopeless company, US Cellular sucked dog nuts, as well, and AT&T is still AT&T.
I worked at a RadioShack through college. I saw this crap a lot.
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"When the Know-Nothings get control, it will read 'all men are created equal, except negroes, and foreigners, and Catholics.' When it comes to this I should prefer emigrating to some country where they make no pretense of loving liberty – to Russia, for instance, where despotism can be taken pure, and without the base alloy of hypocrisy.”--Abraham Lincoln
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