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For you folks who are getting hit and miss help with what you want to do. It's all hit and miss with the CSR reps and what kind of deals you can get. You can always hang up and call back and talk to somebody else, or wait for a different shift.
If you are really fed up, ask them to talk to retention, those folks are good and are able to make moves for you. I used to have the number but it's not around. Ask to be transferred or you can use Google.
To the OP. Ask them which box it is. the HR20 is a good unit with a built in dual tuner. the newer HR21 model has a larger HD, but does not have the RF tuner. I am not sure if you pull in locals via antenna or not. But the deal sounds good, and I have read good things about the HD channels on the new sats that use the MPEG4 Compression. (Which is what the 5 LNB is for)
Good Luck. DirecTV is really ramping up with the HD channels, which is what its all about for me.
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