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After working in retail for years, I COMPLETELY agree with this. People can be rude and obnoxious and managers should take the side of the employee in some cases.
I worked for Enterprise Rent-A-Car as an intern for a summer, and it was hell on earth because people wanted EVERYTHING for free and my boss was a d*ck to me because I didn't want to bend over backwards for some a*shole everytime there was a oak leaf stem in the trunk.
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