Thread: Top 5 reasons why “The customer is Always Right” is wrong
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Old 03-21-2008, 09:05 AM   #59
Mr. Plow Mr. Plow is offline
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Quote:
Originally Posted by CosmicPal View Post
I've worked in tech support, customer service, and sales. Everyone I've ever worked with have said the same: "You treat me like a human being when contacting me, and I'll provide you the best service possible. You treat me like sh*t, don't be surprised if I treat you the same."

I know people in the restaurant business who've said they've done some nasty things to a person's order when that person treated them unkindly. Based on those stories alone, I'll never treat a wait person with disrespect.

That's the rule I try to follow. If you want to talk rationally to me, I'll listen and do my best to help. But, if you are going to be an asshole, don't expect me to go 1 inch out of my way.
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