Thread: Top 5 reasons why “The customer is Always Right” is wrong
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Old 03-21-2008, 11:16 AM   #63
Skip Towne Skip Towne is offline
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Join Date: Apr 2001
Location: T-Town
Casino cash: $10004900
I call it my "2% rule". I don't want the business of 2% of the customers I deal with. That 2% will cause 25% of your troubles. Let him go disrupt your competitor while you take care of the good ones.
Posts: 69,689
Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.Skip Towne is not part of the Right 53.
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