Quote:
Originally Posted by frazod
Unfortunately, this doesn't work with the legal industry (at least the high level stuff my firm handles). If we tell some rude prick to go pound sand, we can lose hundreds of thousands in legal fees; perhaps millions in lost future business. Especially if the rude prick represents the financing segment of a transaction, you've just got to suck it up and deal with his shit.
Golden Rule: he with the gold makes the rules.
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It really depends on the kind of business you have.
If your in a business where you have like 10 clients, little opportunity to easily replace one, and they make up all your revenue, then the customer is always right.
For the vast majority of other businesses where you have hundreds, thousands, or millions of customers, then employees are more valuable than any 1 assh*le customer.