As some of you know I'm in the direct mail business,well last March we get a letter from the USPS business center about the new postage rates.Two sheets of rate increases and nowhere is my type of mail(3rd class flat DDU) listed so I'm thinking good we're not affected by todays increase.
Just get back from the post office and are informed that my overall rate is jumping $3800+ over the coming year and my rate wasn't listed on the sheets because there wasn't enough room,are you focking kidding me?
Note to whomever is in charge of this crap,you might want to try a little customer service and contact a customer who spends well over $100,000 per year in postage to let them know there wasn't room on your rate sheet increases and prepare them for the jump in postage costs!!!
But no you add a line on the sheet that reads visit our website for a complete list of rate increases.Well excuse the hell out of me but I'd think your larger bulk mail clients deserve a little customer service or at least add another sheet with ALL the rates on them!!!
I don't know what the hell business is coming to but there is no excuse for this kind of half assed service and believe me I've got accounts that invest a whole helluva lot less with me and if I treated them like this would be told no thanks and they'll take their business elsewhere,unfortunately my hands are tied because I'm dealing with the damn post office.
Sorry for the length but thanks for letting me vent.
