Quote:
Originally Posted by Rausch
When you want to return always flatter the sales rep.
"I wasn't really thinking about it...but...it looked great and the guy was telling me A, B, and C about it and...It just seemed like a good deal at the time."
He had a goal and you didn't. You lost.
Now you do and he doesn't, he's trying to save a sale.
He's on the defensive.
"But now I that I've looked at our finances it's just too much. I love the (whatever) but I can't afford it right now. Is (guy/gal that sold it to me) here?"
Flattery. Sales is all about confidence and determination. Play into both.
THEN throw in "angry wife." If your sunday add shows that thing cheaper have the wife play bad cop. The wife always plays a better bad cop.
"I'd been holding back because my husband wanted this but the sunday add says bla bla bla..."
He'll fold. The only thing worse than hearing his wife bitch is having to hear someone else's wife bitch...
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Salesperson last night actually didn't "sell" me on anything. We found what we wanted and we bought it. But because I was trying to get out of there quickly since they were closed I was more worried about than getting a deal.
In any case, not too worried. Wife and I neither one are in love with what we bought. I think I'm just going to go in and say we found a better deal. Match it or cancel.
I'm not really into games.