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As for service. I agree.
Parts are a pain in the balls. Especially if you are not a car guru. A little insight can go a long way in my book. I buy the high priced NAPA shit because I know it'll work and if it doesn't he'll help me out.
As for the suggestion about calling the supervisor, do it. Really. One of my friends gave me good service at Applebees. So I logged onto their website and left a comment. I mentioned it to him in passing and he said his boss made this giant deal about it, and gave him a really big helping of asskissing. If you appreciate the work, let the super know.
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