[epitome1170]

Originally Posted by pestilenceaf23

The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left.

I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone.



**** Sprint. They treat potential customers 10 times better than they do the customers that they already have.

Just like in every job... some people know what they are doing and do their job right... others don't or just don't give a crap.

Every cell phone company has its problems... good luck finding one that doesn't.

I would suggest going to a Sprint corporate store (not all stores are corporate ones... and there may not be one in your area even).. The corporate stores though will bend over backwards for everyone.

FYI, you will rarely if ever get a NEW phone... most of the time they are refurbished. Oh, and I hope/assume you had insurance on it.