Quote:
Originally Posted by acesn8s
I will disagree with that statement. Companies with better customer service excel over those with bad service. Sprint had good service until they started to position themselves for a possible sale to MCI. They cut cost everywhere, got their stock price high then the Gov't said no to the merger and they never went back to what made them in the 1st place. And their stock plummeted and is still in the shit.
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Sometime in this decade corporate America has shifted their philosophy from "The customer is always right" to "The customer is always there."