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I still love my kindle even though I have major reservations about the process of digital rights management and situations like this. I hope consumer activism will shape this into something great. The demand for a standard format is already getting notice (not fast enough, I know) but I like to be optimistic.
I use it for more than downloading books too. I am in a writing group and we can email pdfs to each other's kindles and we come better prepared for our rare in person meetings. The pdfs don't read as easy as the ebooks, but it is good enough.
There is plenty to recommend even with the major issues of digital rights and unit price. I think with a better unit price, more customers will add more pressure and then we will really see some progress.
That being said, they should send complimentary print editions to every customer that bought the ebook in addition to the refund.
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