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Looks like to me its a pretty straight forward phishing scam. She put in some information into a bank or paypal link that was sent to her. she should get her money back without an issue but she now has a larger issue that is not going to be easy to clean up, identity theft.
Get on a credit monitoring program. Watch your accounts for unusual activity and report it immediately.
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Mahomes is not a game manager. Release the Kraken.
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