We have had them for many years, for a variety of reasons. We have our home owners and auto insurance through them, excellent prices and service.
When our girls were teenagers and constantly getting in jams, and needing a tow, it was pretty nice and more than paid for itself. In fact, one year they told us we could not get another tow, as we had reached the limit.
But more recently, a few years ago we had a need for one, and it did not go well. They had their dispatcher in India! Talk about communication issues!
It might still be ok for a smaller market, but it wasn't a good experience here in the Chicago area.
Their insurance is still great though.