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Now, had it been me facing a situation like this, I (them) would merely have called the customer (me), informed the customer (me) about the card, and requested either an updated expiration date or new card number. Simple. Instead, they (them) shut us (us) down without so much as a howdy do or a kiss my ass.
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That reminds me of the short time that I had an AT&T cell phone. Something went awry with the EFT I had set up to pay my bill, and instead of CALLING ME ON THE DAMN PHONE I HAD THROUGH THEM, they just shut me down. So I went to their local authorized payment center and paid the bill in cash to get my phone turned back on, which still took a couple days. Then the SAME DAMN THING happened the next month. Needless to say, I was done with them at that point. And the best thing about it, is this happened in 2002 and they still have a collection agency harassing me over the fee for breaking the contract. It was at that time I vowed to never sign another contract with ANY cell phone company.