Quote:
Originally Posted by truebigdog
I'm going to be in the minority here I'm sure, but you don't monitor when your CC expires, but you expect them to? Not too sure I see the reasoning there Mr Fax.
Granted I think they should have called you to let you know your service was about to be interrupted but I don't see where they're entirely at fault here.
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I can see the point, to be sure, Mr. truebigdog. I'm always pleased to take responsibility for things that are my fault and/or responsibility. I just didn't view it as all that big of a deal, to be honest.
I don't go through my wallet every month to check my expiration dates. Perhaps I should, but I've never developed that habit. I know a card has expired when the bank sends me a replacement. In this case, it had been two years and I just didn't think about it.
Still and all, he'd been making $350 on me just like clockwork. Every month. For two years. I was a good customer. No hassle. No problems. It seemed as though shutting me off simply because the card expired was over the top. All he had to do was call, get the new date, and re-run the card. He could have done that the same day.
Instead, the guy was ranting. Yelling. Seriously weird. Scary weird. Bad enough that his receptionist felt it warranted an apology. He really was out of line over the phone. Nuts like.
FAX